Frontline IT Support Technician — Collaborative Team & Growth

Goodwyn-Mills-Cawood-; Montgomery (AL); On-site; USD 42,000 - 62,000; Full time

Job summary

Goodwyn Mills Cawood (GMC) in Montgomery, AL, is seeking an IT Helpdesk Technician to provide frontline IT support, configure and maintain desktops and mobile devices, and log issues and resolutions in Kaseya. The role emphasizes collaboration within a multidisciplinary team and growth opportunities within GMC Montgomery.

The ideal candidate brings a strong IT background, AD experience, and the ability to work independently while delivering high-quality support to users across the organization.

Qualifications

• Minimum: Bachelor’s degree in a related field.
• 5+ years of IT helpdesk experience preferred.
• Strong knowledge of computer systems and mobile devices.
• Experience with Active Directory.
• Experience mapping network drives and printers.
• Able to diagnose and resolve basic technical issues.
• Strong troubleshooting by phone or email.
• Able to learn custom software packages.
• Ability to work independently.

Responsibilities

• Serve as first point of contact for users via phone or email.
• Configure and maintain desktops, laptops, and iPhone devices with updates.
• Record events and resolutions in Kaseya.
• Provide accurate information on IT products or services.
• Troubleshoot remotely using diagnostic questions.

Skills

Bachelor's degree

5+ years experience

Active Directory

Network drives mapping

Printer mapping

Phone/Email troubleshooting

Independent work

Education

Bachelor’s degree in related field

Tools

Kaseya

Job description

Goodwyn Mills Cawood (GMC) in Montgomery, AL, is seeking an IT Helpdesk Technician to provide frontline IT support, configure and maintain desktops and mobile devices, and log issues and resolutions in Kaseya. The role emphasizes collaboration within a multidisciplinary team and growth opportunities within GMC Montgomery.

The ideal candidate brings a strong IT background, AD experience, and the ability to work independently while delivering high-quality support to users across the organization.