Office Dispatcher & Admin Specialist — Day Shift

SERVPRO of Allentown; Lawrenceville (Tioga County); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Advancement opportunities

Paid time off

Relocation bonus

Signing bonus

Training & development

Vision insurance

401(k)

401(k) matching

Performance bonus

Company parties

Competitive salary

Dental insurance

Flexible schedule

Job summary

SERVPRO Team Doyle in Scranton, PA, is hiring an Office Administrative Assistant / Dispatcher to join our in-house team. You will be the primary contact for customers during emergencies, coordinate schedules, and support field technicians and management.

The role requires 2+ years in a fast-paced office, strong computer skills with Microsoft Office and Google Workspace, and a dependable, daytime schedule in a collaborative environment. Weekend or night shifts are not required.

Qualifications

• Minimum 2+ years of administrative or office experience.
• Construction/Restoration/Building trades experience preferred.
• Proficient with Microsoft Office and Google Workspace.
• Fast and accurate typing/data entry.
• Ability to stay calm under pressure and multitask.
• Excellent written and verbal communication.
• Located in the Greater Scranton area with reliable transportation.

Responsibilities

• Customer interaction & communication: be the welcoming voice on the phone, gather customer details with empathy, and deliver service.
• Data entry & job management: enter customer profiles, job notes, dispatch logs, and claim details.
• Dispatch & scheduling: coordinate schedules and dispatch field crews and project managers.
• File audit & billing preparation: organize files and prepare documentation for insurance adjusters.
• Administrative support: manage correspondence and assist office managers.

Skills

Administrative experience

Tech proficiency

Microsoft Office

Google Workspace

Data entry

Communication skills

Tools

None

Job description

SERVPRO Team Doyle in Scranton, PA, is hiring an Office Administrative Assistant / Dispatcher to join our in-house team. You will be the primary contact for customers during emergencies, coordinate schedules, and support field technicians and management.

The role requires 2+ years in a fast-paced office, strong computer skills with Microsoft Office and Google Workspace, and a dependable, daytime schedule in a collaborative environment. Weekend or night shifts are not required.