Patient Acss Rep

Montefiore Health System; St. Charles (IL); On-site; USD 31,000 - 43,000; Full time

Job summary

Montefiore Mount Vernon Hospital seeks an administrative specialist to manage day-to-day financial and clerical tasks in the PMREHAB - Administration Acute Care department. You will handle phone calls, scheduling, patient pre-registration, and insurance verification to ensure accurate information flows for clinical and hospital objectives.

The role supports physicians and departments, coordinates with corporate oversight, and requires strong data entry, organization, and customer service skills.

Qualifications

• Vocabulary test with 80% or more required.
• Data entry and basic arithmetic proficiency required.
• Customer service experience is a must.

Responsibilities

• Manage day-to-day administrative and fiscal services in the department.
• Receive calls and schedule appointments.
• Pre-register patients and collect insurance information and co-pays.

Skills

Customer service

Data entry

Vocabulary testing

Education

High School Diploma or GED

<1 year experience

Job description

City/State:

Mount Vernon, New York

Grant Funded:

No

Department:

PMREHAB - Administration Acute Care

Bargaining Unit:

1199

Work Shift:

Day

Work Days:

MON-FRI

Scheduled Hours:

8 AM-4 PM

Scheduled Daily Hours:

7.5 HOURS

Hourly Rate:

$26.87

For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.

To learn more about the “Montefiore Difference” – who we are at Montefiore and all that we have to offer our associates, please click here.

Job Summary

This position is accountable for managing day to day administrative and fiscal services within the department and serving as a liasion
with corporate oversight functions to assure the accuracy and flow of information in support of clinical and fiscal departmental and
hospital objectives.

Essential Functions

• Receives incoming phone calls and schedules appointments.
• Follows up on labs and other test ordered by provider. Schedules specialty appointments or test/ procedures on behalf of patient. Tracks appointments status of referrals and obtains results from specialist to close the loop on all MD ordered tests and referrals. Ensures what insurances are require a referrals and obtains authorizations where needed. Contacts MMC/MMV departments for scheduling of specialties and invasive procedures. Notifies patients of scheduled visits and informs patients of any preperation needed.
• Copies are made of the patients driver’s license and insurance cards both sides must be copied and scanned into Allscripts at time of registration. Enters correct address of patient and correct insurance codes and ins. address into Allscripts as given by patient and through review of insurance cards.
• All scheduled patients are pre-registered either by reps assigned to these duties (meet the 6 minutes per patient benchmark) or as downtime allows. Explains payment policy to patients depending on insurance and ensures payment us accurate for type of service on time of service.
• Communicate via phone notes, email, or calls.
• Assist providers with any administrative needs such as faxing documents, calling patients, locating patient charts.
• Provides and manages phones calls and transfer of calls, paging overhead services for small clinic.
• Strives to improve departmental image through department activities and meetings. Speaks in a positive manner when discussing the hospital and department.
• All other duties that may arise.

Qualifications

• AS Preferred
• High School Diploma or GED Required
• less than 1 year Required
• Must successfully pass test on vocabulary with a score of 80% or more / data entry and basic arithmetic / customer service experience a must
• Proficiency in Windows and Microsoft operating systems. Operates automated PC workstation for registration, scheduling, co-payments,
  insurance verification, transportiation system, billing system, patient insurance portals. Will also use fax machine, copiers, telephones, and
  scanners.

Montefiore Mount Vernon Hospital is an equal employment opportunity employer. Montefiore Mount Vernon Hospital will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.