Front Office – ( Patient Services Specialist )

Care First Rehab; Cary (NC); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Health, dental, vision, life, and disa

401(K) with company matching

Tuition reimbursement and tuition assi

Relocation assistance available

Job summary

Care First Rehab, a therapist-owned rehabilitation provider in Cary, NC, seeks a Front Office / Patient Services Specialist. This in-person, full-time role handles patient intake, insurance coordination, and appointment management while supporting the clinical team.

The position requires at least 1 year in medical office scheduling, EMR familiarity (Epic, AthenaHealth, WebPT), and strong communication. Flexible hours include evenings; benefits and a patient-centered environment are offered.

Qualifications

• Minimum 1 year of experience in administrative support and medical office scheduling.
• Ability to work until 6 PM Monday–Thursday and 8 AM–5 PM on Fridays.
• Familiarity with EMR systems (e.g., Epic, AthenaHealth, WebPT).
• Proficient computer skills and strong attention to detail.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.

Responsibilities

• Serve as the primary point of contact for new and returning patients.
• Collaborate with the billing department for insurance verification, authorizations, and billing coordination.
• Work with the home care scheduler to manage appointments.
• Educate patients and families on insurance coverage and the scheduling process.
• Collect copays and discuss financial arrangements with patients/families.
• Support therapists with patient-related tasks as needed.
• Oversee daily front office operations and administrative duties.

Skills

Administrative support

Medical office scheduling

Communication skills

Multitasking

Attention to detail

Tools

Epic

AthenaHealth

WebPT

Microsoft Word

Microsoft Excel

Google Workspace

Job description

Location: Outpatient Clinic – Cary, NC
Job Type: Full-Time | Pay: $15.00 – $20.00 per hour
Start Date: Immediate

About Us

Care First Rehab is a therapist-owned, interdisciplinary rehabilitation company with over 25 years of experience. In today’s ever-evolving healthcare environment, we stand out with our “Care First” philosophy—putting both our patients and employees at the center of everything we do. Our mission is to deliver the highest quality care by combining one-on-one, hands-on therapy with cutting-edge technology, whether in our clinic or in the comfort of our clients’ homes. We provide Occupational, Physical, and Speech Therapy services.

Position Overview

We are seeking a dedicated and personable Front Office / Patient Services Specialist to join our team in Cary, NC. As the first point of contact for our patients, you will play a vital role in delivering excellent service and supporting our clinical team. This is a full-time, in-person position ideal for someone who thrives in a dynamic healthcare environment.

Key Responsibilities (including but not limited to):

• Serve as the primary point of contact for new and returning patients
• Collaborate with the billing department for insurance verification, authorizations, and billing coordination
• Work with the home care scheduler to manage appointments
• Educate patients and families on insurance coverage and the scheduling process
• Collect copays and discuss financial arrangements with patients/families
• Support therapists with patient-related tasks as needed
• Oversee daily front office operations and administrative duties

Qualifications

• Minimum 1 year of experience in administrative support and medical office scheduling
• Ability to work until 6 PM Monday–Thursday and 8 AM–5 PM on Fridays
• Familiarity with EMR systems (e.g., Epic, AthenaHealth, WebPT)
• Proficient computer skills and strong attention to detail
• Excellent verbal and written communication skills
• Strong organizational and multitasking abilities

Preferred Skills

• Bilingual (Spanish)
• Knowledge of insurance systems (Medicare, Medicaid, Workers’ Compensation)
• Proficiency in Microsoft Word and Excel
• Familiarity with Google Workspace tools (Sheets, Docs, Calendar)

• Full benefits package including health, dental, vision, life, and disability insurance
• 401(K) with company matching
• Tuition reimbursement and tuition assistance programs
• Relocation assistance available

Join the Care First Family

If you’re ready to make a difference in the lives of others and be part of a supportive, growth-focused team, we’d love to hear from you.

Care First Rehab is proud to be an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees.