Front Desk Administrator

Putnam Physical Therapy; Cookeville (TN); On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Medical, dental, and vision insurance

401K with employer match

Employee assistance program (including

Job summary

Putnam Physical Therapy, a trusted outpatient private practice in Cookeville, TN, is hiring a Front Desk Administrator for a full-time role. You will greet patients, manage check-ins/outs, verify insurances, and schedule appointments in a supportive team environment.

We value a detail-oriented, organized professional with strong customer service and MS Office skills who can handle deadlines and maintain a positive patient experience. Growth and stability come from a long-standing local practice.

Qualifications

• Must be a high school graduate; some college or healthcare technical school a plus
• 1–2 years working in a front office environment
• Previous experience in healthcare setting ideal; motivated team player with proactive attitude

Responsibilities

• Greet and check in/out patients in a friendly manner
• Collect co-pays and verify insurance coverage
• Schedule and confirm patient appointments
• Process new referrals and coordinate start of care with staff and contracted agencies
• Maintain staff productivity through proper visit distribution and liaise with non-therapy staff

Skills

MS Office

Organized

Stress management

Interpersonal skills

Detail oriented

Customer service

Typing

Education

High school diploma

Some college

Tools

Microsoft Office

Job description

We are interviewing Front Desk Admins for our Full -Time outpatient position in Cookeville, TN.

Position Front Desk Administrator

Setting Outpatient physical therapy private practice

Location Cookeville, TN

Availability Full-time

We invite you to join a cohesive, highly reputable team with a mission to care for our patients, each other, and the community.

Delivering clinical excellence for over 30 years.

Putnam Physical Therapy is a physical therapist-owned private practice providing exceptional physical therapy services to the Upper Cumberland region since 1985. Putnam Physical Therapy has an extraordinary employees’ retention rate and average years of service.

We work together.

We have a strong, collaborative team of therapy professionals committed to working with each other. If you are searching for a fantastic team to join and develop your clinical skills with, we would love to support you on your journey. Clinicians should work in an environment where they feel valued, heard, and equipped to grow in their careers.

Our Patients Are What Drives Us.

We treat each patient as we would want ourselves and our families to be treated. We are committed to providing the most personalized and skilled physical therapy service possible in a warm and friendly environment.

The Front Desk Admin will work primarily in the role of customer service by greeting and checking in/out patients in a friendly manner, collecting co-pays, verifying insurance coverage, and scheduling and confirming patient's appointments.

The Front Desk Admin will process new therapy referrals, coordinate the start of care with the therapy staff and contracted agency, and ensure timely starts of care for new patients.

The Front Desk Admin will also be responsible for helping to maintain productivity of the staff through proper distribution of visits according to established staffing ratios with support staff and will serve as a liaison with other non-therapy agency staff members and administrators.

Benefits for Full-Time Employees include

• Paid time off
• Paid holidays
• Medical, dental, and vision insurance as well as supplemental coverages
• 401K with 50% employer match up to 6% per check
• Employee assistance program (including mental health services)

Skills

• Proficient with Microsoft Office Products including Word, Excel, and Outlook Applications
• Highly organized and schedule driven
• Flexible with daily tasks
• Ability to deal with stress, work under deadlines and maintain critical thinking skills
• Possess strong interpersonal skills (to deal with co-workers, clients and patients), initiative, and good judgment
• Must be detail oriented
• Must possess strong customer service skills (phone and in person)
• Proficient typing skills

Qualifications & Experience

• Must be a high school graduate - some college or healthcare technical school a plus
• 1 - 2 years working in a front office environment
• Previous experience working in a healthcare setting is ideal
• Motivated team player, good work attitude, proactive in nature, and requires minimal supervision

USD $14.00/Hr.

USD $15.50/Hr.