Office Coordinator

One Way Franchise Service Center LLC; Livonia (MI); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k)

Competitive salary

Health insurance

Comprehensive health, dental, and vision insurance

Paid time off

Friendly and supportive team environment

Job summary

A corporate service provider is seeking a highly organized Office Coordinator to manage daily operations in Livonia, Michigan. Responsibilities include responding to customer inquiries, utilizing CRM systems, and supporting overall office efficiency. Ideal candidates will have previous customer service experience, strong communication skills, and the ability to multitask in a dynamic setting. This role offers benefits including health insurance and a supportive team environment.

Qualifications

• 2-3 years of experience in an office environment performing clerical duties.
• High school diploma or equivalent.
• Excellent verbal and written communication skills.

Responsibilities

• Respond promptly and professionally to customer inquiries.
• Utilize CRM systems to document customer interactions.
• Gather customer feedback for continuous improvement.

Job description

Overview

One Way Restoration is looking for a highly organized and detail-oriented Office Coordinator to keep our corporate office running smoothly and efficiently.

The successful candidate will be responsible for selected accounting aspects, answering phones, and scheduling appointments in a high-volume multi-state corporate office. Education and Experience: High school diploma/GED; 2-3 years of experience in an office environment performing clerical duties and receiving multiple inbound calls.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone and email.
• Identify and resolve service issues by providing accurate information and effective solutions.
• Maintain up-to-date knowledge of our services and promotions.
• Utilize CRM systems to document and manage customer interactions and escalate issues when necessary.
• Follow up with customers to ensure their issues and needs are resolved.
• Collaborate with team members to improve processes and enhance the customer experience.
• Gather customer feedback and report common issues to management for continuous improvement.
• Support customers with order processing, account information, and troubleshooting assistance.

Requirements

• Previous experience in a customer service or support role preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a detail-oriented mindset.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Proficiency with CRM systems and basic computer skills.
• A positive attitude, patience, and empathy when dealing with customers.
• A high school diploma or equivalent.

Benefits

• 401(k)
• Competitive salary
• Health insurance
• Comprehensive health, dental, and vision insurance
• Paid time off
• Friendly and supportive team environment