Office Coordinator

Always Best Care Senior Services of Hampton Roads; Chesapeake (VA); On-site; USD 13,776 - 18,597; Full time

Benefits offered by this job

Paid Time Off (PTO)

Direct Deposit

Paid Holidays

Job summary

Always Best Care Senior Services of Hampton Roads is seeking an Office Coordinator in Chesapeake, VA. This role provides clerical support for a Home Health Agency, including maintaining client schedules and managing communications.

The ideal candidate must possess customer service skills, be familiar with Microsoft Office, and maintain accurate records. We offer competitive pay rates from $10.00 to $13.50 per hour, along with benefits such as PTO and paid holidays.

Qualifications

• High School/GED required; College/Business Courses preferred.
• Advanced knowledge of computer/internet based programs including Microsoft Office.
• Ability to pass a drug and criminal background screening.

Responsibilities

• Maintain scheduling services for agency clients and caregivers.
• Answer incoming calls, texts, and emails documenting scheduling issues.
• Ensure client billing and caregiver hours are completed timely.

Skills

Customer Service

Microsoft Office (Word, Excel, Outlook)

Time Management

Communication Skills

Education

High School/GED required

Business Administration or Human Resources experience

Tools

ClearCare

Office Machines (photocopiers, scanners)

Job description

Always Best Care Senior Services of Hampton Roads is a company dedicated to providing exceptional personal care services to seniors in their homes. We are looking for an enthusiastic individual to join our Chesapeake office team.

Job Description

The Office Coordinator is responsible for the day to day clerical support for an established Home Health Agency. Clerical duties are diverse with all requiring knowledge of office systems, customer service and communication skills.

CORE TASKS

• Maintain scheduling services for agency clients and caregivers.
• Reviews and monitors online staffing system ClearCare; makes necessary changes to ensure correct schedules are inputted and communicates all relevant information to client and caregiver as needed.
• Answers incoming calls, texts, and emails and documents scheduling issues and concerns.
• Practices good judgment and time management to re-staff clients in incidents of caregiver callout/time off requests.
• Ensures client billing and caregiver hours are completed timely and accurately in ClearCare.

SUPPLEMENT TASKS

• Performs General Office Duties for upper management.
• Maintain physical and electronic records through office machines, including photocopiers, scanners, internet fax, voicemail systems, personal computers, cloud-based software and databases.
• Answer telephones, direct calls, and take messages.
• Inventory and order materials, supplies, and services.
• Troubleshoot technical issues related to computer hardware and software for caregivers and upper management.
• Compute, record, and proofread data and other information, such as records or reports.
• Type, format, proofread, and edit correspondence and other documents using Microsoft Office products.

Qualifications

• High School/GED required; College/Business Courses preferred
• Customer Service oriented
• Ability to pass a drug and criminal background screening
• Advanced knowledge of computer/internet based programs including Microsoft Office (Work, Excel, Outlook), printers and telephone systems
• Willing to occasionally travel within service area (mileage reimbursement)
• Business Administration or Human Resources experience (preferred)

Additional Information

WORK LOCATION/HOURS

Chesapeake, VA (Great Bridge Area) 8:00 AM to 5:00 PM Monday-Friday, occasional travel with mileage reimbursement

Pay rates range from $10.00 to $13.50 per hour, depending on qualifications. Benefits include PTO, direct deposit, and paid holidays.