Office Clerk

Talentify; San Francisco (CA); On-site; USD 22,000 - 27,000; Full time

Job summary

Silvercrest Senior Residences in San Francisco, CA, is seeking an Office Clerk I to support resident applications and daily administrative tasks. This full-time role handles eligibility processing, file maintenance, and basic office duties in a housing program that serves low-income seniors.

The ideal candidate will have strong interpersonal and analytical skills, be proficient with standard office technology, and speak Cantonese or Mandarin.

Qualifications

• Must have high level of interpersonal skills to handle sensitive situations.
• Strong analytical skills to gather and summarize data for reports.
• Knowledge of basic office skills and equipment.
• Strong organizational and problem-solving abilities.
• Ability to communicate professionally in writing and speaking.

Responsibilities

• Receives applications from prospective residents and explains eligibility requirements.
• Processes occupancy applications according to HUD and Fair Housing regulations.
• Assists in income certification, re-certification, and verification tasks.
• Maintains resident and office files in neat order.
• Processes maintenance work-order requests.
• Maintains annual calendar of events related to certification and activities.
• Prepares general correspondences and proofreads documents.
• Maintains office supply inventories and procurement.
• Provides records and reports to supervisor in a timely manner.
• Assists with tenant management as needed.
• Creates and follows up on work orders.
• Adheres to Silvercrest SOPs and Salvation Army policies.
• Represents the organization positively with residents, vendors, and TSA staff.
• Performs other duties as requested by Supervisor.
• Ability to speak Cantonese or Mandarin is required.

Skills

Interpersonal skills

Analytical skills

Office skills

Bilingual Cantonese/ Mandarin

Job description

Silvercrest Senior Residences serve to fill a critical need for housing for low-income seniors. Residents pay only thirty percent of their income for housing, and the U.S. Department of Housing and Urban Development (HUD) pays the difference. These apartment-style communities range in size from 22 to 257 units. The units are equipped with a private kitchen and comfortable living quarters, which encourage independent living.

Job: Office Clerk I

Status: Full-Time

Salary Range: $21.00-$26.00 per hour

Location: San Francisco Silvercrest in San Francisco, CA.

Responsibilities:

JOB SUMMARY:

• Receives applications from prospective residents and explain eligibility requirements. Keeps application packets accurate and up to date. Prepares and maintains move-in and move-out inspection packets.
• Process applications for occupancy in accordance to HUD and Fair Housing regulations.
• Assist in performing income certification, re-certification, and verification functions.
• Keeps office files, records, and reference materials in neat and accurate order. Maintains resident files in neat order in accordance with established filing systems.
• Process requests for maintenance work orders from residents according to established maintenance policies.
• Assist manager with maintaining annual calendar of events in the area of resident income certification and re-certification, resident activities, regular unit inspections, staff meetings, training requirements, and other activities related to office tasks.
• Compose general correspondences, memos, etc. Proofreads copy for spelling, grammar, and layout, making appropriate changes.
• Assist with keeping inventory of office supplies on hand to eliminate any need for emergency or last minute ordering or purchasing.
• Provides records and reports as required by supervisor in an accurate and timely fashion.
• Assist as needed with managing tenants.
• Create, submit, follow-up with work order(s).
• Comply with Silvercrest Operating Procedures Manual and Salvation Army policies.
• Represents The Salvation Army in a positive and professional manner by maintaining positive relationships with Silvercrest residents, vendors and TSA staff.
• Will be required to perform other duties as requested by Supervisor.
• Ability to speak Cantonese or Mandarin required.

Pursuant to the San Francisco Fair Change Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Qualifications

Experience

Must have high level of interpersonal skills to handle sensitive and confidential situations.

Strong analytical skills to gather and summarize data for reports, find solutions to various administrative problems, and prioritize work.

Knowledge of basic office skills, such as answering phones, filing, faxing, sort mail, and knowledge of use and operation of standard office equipment.

Strong organizational skills and problem-solving skills

Ability to communicate professionally and accurately, both verbally and in writing

Required

Preferred

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.