Office Associate: Customer Care & Order Processing

Levin Furniture & Mattress; Wexford (Allegheny County); On-site; USD 1,932,000 - 2,752,000; Full time

Benefits offered by this job

Paid Training

Growth Opportunities

Great Benefits

Employee Discount

Job summary

Levin Furniture & Mattress in Wexford, PA is seeking a Full-Time Office Associate at 10688 Perry Highway. The role handles sales transactions, order processing, payments, and excellent customer service for a busy showroom environment.

The position emphasizes accuracy, communication, and timely paperwork handling with opportunities for growth, paid training, and a robust benefits package including medical, dental, vision, life, 401K, and PTO.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication.
• Basic reading and comprehension skills.
• Basic numerical reasoning skills.
• Demonstrated knowledge of software, including Microsoft Office.
• Excellent organizational skills.

Responsibilities

• Accurately enters information regarding sales transactions and order information into Storis system.
• Verifies all information related to orders is accurate; identifies and corrects discrepancies.
• Completes all documentation in an accurate and efficient manner and processes information regarding cash balances, deliveries, sales & service orders, account balances in compliance with corporate guidelines.
• Provides customer service support by answering a high volume of inbound calls, managing counter inquiries, processing payments, solving customer complaints/questions.
• Answers, investigates and/or initiates actions on customer inquiries efficiently, using all customer access channels (phone, web, chat, mail, fax, etc.)
• Maintains accurate files and processes to maximize productivity.
• Performs clerical support for store staff as needed.

Skills

Excellent verbal and written comms

Basic reading and comprehension

Basic numerical reasoning

Organizational skills

Education

High school diploma or equivalent

Tools

Storis

Ring Central Phone System

Package AI Routing Software

Company Intranet systems

Microsoft Office

Job description

Levin Furniture & Mattress in Wexford, PA is seeking a Full-Time Office Associate at 10688 Perry Highway. The role handles sales transactions, order processing, payments, and excellent customer service for a busy showroom environment.

The position emphasizes accuracy, communication, and timely paperwork handling with opportunities for growth, paid training, and a robust benefits package including medical, dental, vision, life, 401K, and PTO.