Customer-Focused Office & Orders Specialist

levinfurniture; Wexford (Allegheny County); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401K

PTO

Employee Discount

Growth Opportunities

Paid Training

Showroom environment

Job summary

Levin Furniture & Mattress in Wexford, PA is hiring for a full-time Office Associate. The role includes data entry in the Storis system, processing orders and payments, and delivering strong customer service across multiple channels.

The ideal candidate has a high school diploma with clerical experience preferred, and comfort using Microsoft Office and internal systems. Competitive hourly pay, paid training, and an employee discount are offered in a friendly showroom environment.

Qualifications

• High school diploma or equivalent.
• Previous clerical experience preferred.

Responsibilities

• Accurately enters information regarding sales transactions and order information into Storis system.
• Verifies all information related to orders is accurate; identifies and corrects discrepancies.
• Completes all documentation in an accurate and efficient manner and processes information regarding cash balances, deliveries, sales & service orders, account balances in compliance with corporate guidelines.
• Provides customer service support by answering a high volume of inbound calls, managing counter inquiries, processing payments, solving customer complaints/questions.
• Answers, investigates and/or initiates actions on customer inquiries efficiently, using all customer access channels (phone, web, chat, mail, fax, etc.).
• Consistently meets or exceeds performance standards for service quality, accuracy and volume.
• Completes and processes credit applications, payments and financing paperwork.
• Verifies all paperwork for order processing is accurate.
• Communicates with internal and external personnel in a professional and timely manner.
• Maintains accurate files and processes in order to maximize productivity.
• Performs clerical support for store staff as needed.
• Other duties as assigned.

Skills

Customer service

Verbal & written communication

Organizational skills

Attention to detail

Multitasking

Paperwork accuracy

Education

High school diploma

clerical experience preferred

Tools

Storis

RingCentral

Package AI Routing Software

Company Intranet

Job description

Levin Furniture & Mattress in Wexford, PA is hiring for a full-time Office Associate. The role includes data entry in the Storis system, processing orders and payments, and delivering strong customer service across multiple channels.

The ideal candidate has a high school diploma with clerical experience preferred, and comfort using Microsoft Office and internal systems. Competitive hourly pay, paid training, and an employee discount are offered in a friendly showroom environment.