Office Associate

WV Department of Human Services; West Virginia; On-site; USD 28,000 - 34,000; Full time

Job summary

The Office Associate position at WV Department of Human Services provides clerical support for the unit or program, including customer service, document management, and routine reporting. Applicants must have reliable transportation and strong written and oral communication; overtime hours may be required.

Marion County-based role with no prior experience required beyond a high school diploma or equivalent.

Qualifications

• High school diploma or equivalent required.
• Strong oral and written communication skills.
• Ability to perform clerical tasks and manage documents.

Responsibilities

• Maintaining tracking logs and records for reports.
• Answering phones, screening calls, and directing customers.
• Creating physical case files and handling mail and faxes.
• Using department software to verify information.

Skills

Communication skills

Customer service

Clerical tasks

Education

High school diploma or equivalent

Job description

Posting Number: BSS27CICP002The Office Associate position performs clerical work, providing support and assistance in the smooth operation of unit and/or program activities. These positions involve performing a variety of clerical tasks, such as providing customer service, managing documents, and contributing to the overall efficiency of the unit or program. These positions may have substantial interactions with the public. Perform related work as required.

General Description
The Office Associate
The Office Associate position performs clerical work, providing support and assistance in the smooth operation of unit and/or program activities. These positions involve performing a variety of clerical tasks, such as providing customer service, managing documents, and contributing to the overall efficiency of the unit or program. These positions may have substantial interactions with the public. Perform related work as required. Applicants must possess or have access to reliable transportation. Applicants also must have strong communication skills, both oral and written. Overtime hours may be required. Successful completion of a background check is required for employment. Counties of work: Marion. Position Number(s): 0511P06318.

Example Of Duties And ResponsibilitiesResponsibilities may include, but are not limited to:

• Maintaining tracking logs/records for numerous reports required to accurately report data to the court systems, the WV State Legislature and members of the Department of Human Services Centralized Intake and Clear Path Units.
• Answer phones, screen calls, take messages and direct customers to the social services staff that can assist them.
• Complete history searches in several software platforms to obtain case history for both internal and external customers.
• Create physical case files for clients.
• Sort, log and distribute mail, faxes and electronic correspondence to members of the Social Services staff.
• Access other software platforms used by the department to aid in verification of information that may not be obtainable through other sources.

Minimum QualificationsEducation:
High school diploma or the equivalent.
Experience
None.

About The OrganizationThe Bureau for Social Services champions the security, permanence, and welfare of children and vulnerable adults, empowering individuals and strengthening families. Formerly the Bureau for Children and Families, the Bureau for Social Services operates under the West Virginia Department of Human Services, serving children, adolescents, and vulnerable adults facing abuse, neglect, or financial exploitation. Equipped with extensive training to handle delicate situations with compassion and dignity, these workers contribute to the advancement of a vibrant and healthy West Virginia by facilitating access to crucial healthcare, essential social services and benefits, and fostering safe, supportive, and healthy environments. Through this hard work, at risk populations can begin to thrive within the community.