Social Services Office & Case Support Associate

WV Department of Human Services; West Virginia; On-site; USD 28,000 - 34,000; Full time

Job summary

The Office Associate position at WV Department of Human Services provides clerical support for the unit or program, including customer service, document management, and routine reporting. Applicants must have reliable transportation and strong written and oral communication; overtime hours may be required.

Marion County-based role with no prior experience required beyond a high school diploma or equivalent.

Qualifications

• High school diploma or equivalent required.
• Strong oral and written communication skills.
• Ability to perform clerical tasks and manage documents.

Responsibilities

• Maintaining tracking logs and records for reports.
• Answering phones, screening calls, and directing customers.
• Creating physical case files and handling mail and faxes.
• Using department software to verify information.

Skills

Communication skills

Customer service

Clerical tasks

Education

High school diploma or equivalent

Job description

The Office Associate position at WV Department of Human Services provides clerical support for the unit or program, including customer service, document management, and routine reporting. Applicants must have reliable transportation and strong written and oral communication; overtime hours may be required.

Marion County-based role with no prior experience required beyond a high school diploma or equivalent.