Social Services Case Coordinator

WV Department of Human Services; West Virginia; On-site; USD 30,000 - 42,000; Full time

Job summary

WV Department of Human Services seeks Support Social Services Case Aides to assist clients with transportation, supervision, and visitation duties. You will help manage client-family interactions, document observations, and ensure compliance with court orders and case plans.

This role includes clerical tasks such as coordinating communication, scheduling, payments, and reimbursements, and may involve errands to meet clients' basic needs.

Qualifications

• High school diploma or the equivalent.
• Two years of full-time or equivalent part-time work experience.
• Valid driver’s license.
• One year of full-time or equivalent experience as a Social Service Case Aide (Internal Applicants Only).
• Additional education may substitute for experience per Equivalency Chart.

Responsibilities

• Provide clients with transportation, general supervision, and visitation supervision.
• Oversee client-family interactions, document observations, and ensure court order and case plan adherence.
• Perform clerical duties: coordinate communication, documentation, scheduling, payment and reimbursement.
• Run errands to meet clients’ needs for clothing, food, and personal documents.
• Assist clients in identifying and obtaining benefits and services, may conduct home checks.
• Act as a point-of-contact for medical and legal professionals; overtime may be required; personal vehicle use may be necessary.

Skills

Two years experience

Education

High school diploma

Job description

General Description

These positions support social services casework independently or in cooperation with other social services staff. Responsibilities include providing clients with transportation, general supervision, and visitation supervision. They oversee client-family interactions, document observations, and ensure adherence to court orders and case plans. Duties are typically clerical in nature and include coordinating communication, documentation, scheduling, payment, and reimbursement. Work may involve running errands to ensure clients’ needs for clothing, food, and personal documents are met. They assist clients in identifying and obtaining benefits and services. As necessary, they may conduct home checks to ensure compliance with child welfare standards. These positions often act as a point-of-contact for medical and legal professionals associated with cases. Mandatory overtime may be required, and the use of a personal vehicle for travel is necessary. Perform related work as required.

Example Of Duties And Responsibilities

These positions support social services casework independently or in cooperation with other social services staff. Responsibilities include providing clients with transportation, general supervision, and visitation supervision. They oversee client-family interactions, document observations, and ensure adherence to court orders and case plans. Duties are typically clerical in nature and include coordinating communication, documentation, scheduling, payment, and reimbursement. Work may involve running errands to ensure clients’ needs for clothing, food, and personal documents are met. They assist clients in identifying and obtaining benefits and services. As necessary, they may conduct home checks to ensure compliance with child welfare standards. These positions often act as a point-of-contact for medical and legal professionals associated with cases. Mandatory overtime may be required, and the use of a personal vehicle for travel is necessary. Perform related work as required.

Minimum Qualifications

Education

High school diploma or the equivalent.

Licensure/Certifications

None.

Experience

Two (2) years of full-time or equivalent part-time work experience.

Special Requirements

Valid driver’s license.

Internal Applicants Only

One (1) year of full-time or equivalent part-time experience as a Social Service Case Aide.

Substitution Information

Additional education may substitute based on a year-for-year basis or as determined by the Office of Shared Administration Equivalency Chart.

About The Organization

The Bureau for Social Services champions the security, permanence, and welfare of children and vulnerable adults, empowering individuals and strengthening families. Formerly the Bureau for Children and Families, the Bureau for Social Services operates under the West Virginia Department of Human Services, serving children, adolescents, and vulnerable adults facing abuse, neglect, or financial exploitation. Equipped with extensive training to handle delicate situations with compassion and dignity, these workers contribute to the advancement of a vibrant and healthy West Virginia by facilitating access to crucial healthcare, essential social services and benefits, and fostering safe, supportive, and healthy environments. Through this hard work, at risk populations can begin to thrive within the community.