Office Associate

Office of Shared Administration (WV); West Virginia; On-site; USD 28,000 - 36,000; Full time

Job summary

Office Associate at the Office of Shared Administration (WV) performs clerical tasks to support unit and program activities in Marion County. The role involves customer service, file creation, mail handling, and data verification across multiple software platforms, with the potential for overtime and background checks.

Applicants should have reliable transportation and strong communication skills, both oral and written, to interact with the public and social services staff.

Qualifications

• High school diploma or the equivalent.
• No prior professional experience required.

Responsibilities

• Maintaining tracking logs/records for numerous reports required to accurately report data to the court systems, the WV State Legislature and members of the Department of Human Services Centralized Intake and Clear Path Units.
• Answer phones, screen calls, take messages and direct customers to the social services staff that can assist them.
• Complete history searches in several software platforms to obtain case history for both internal and external customers.
• Create physical case files for clients.
• Sort, log and distribute mail, faxes and electronic correspondence to members of the Social Services staff.
• Access other software platforms used by the department to aid in verification of information that may not be obtainable through other sources.

Skills

Customer service

Written and verbal communication

Clerical work

Education

High school diploma

Tools

Software platforms

Job description

Office Associate

Posting Number: BSS27CICP002

Position Number(s): 0511P06318

Counties of work: Marion

The Office Associate position performs clerical work, providing support and assistance in the smooth operation of unit and/or program activities. These positions involve performing a variety of clerical tasks, such as providing customer service, managing documents, and contributing to the overall efficiency of the unit or program. These positions may have substantial interactions with the public. Perform related work as required.

Applicants must possess or have access to reliable transportation. Applicants also must have strong communication skills, both oral and written. Overtime hours may be required. Successful completion of a background check is required for employment.

• Maintaining tracking logs/records for numerous reports required to accurately report data to the court systems, the WV State Legislature and members of the Department of Human Services Centralized Intake and Clear Path Units.
• Answer phones, screen calls, take messages and direct customers to the social services staff that can assist them.
• Complete history searches in several software platforms to obtain case history for both internal and external customers.
• Create physical case files for clients.
• Sort, log and distribute mail, faxes and electronic correspondence to members of the Social Services staff.
• Access other software platforms used by the department to aid in verification of information that may not be obtainable through other sources.

Education:

High school diploma or the equivalent.

Experience:

None.

The Bureau for Social Services champions the security, permanence, and welfare of children and vulnerable adults, empowering individuals and strengthening families. Formerly the Bureau for Children and Families, the Bureau for Social Services operates under the West Virginia Department of Human Services, serving children, adolescents, and vulnerable adults facing abuse, neglect, or financial exploitation. Equipped with extensive training to handle delicate situations with compassion and dignity, these workers contribute to the advancement of a vibrant and healthy West Virginia by facilitating access to crucial healthcare, essential social services and benefits, and fostering safe, supportive, and healthy environments. Through this hard work, at risk populations can begin to thrive within the community.