Office Assistant - Wound Care Clinic

Riverside Health; Newport News (VA); Presencial; USD 23.000 - 30.000; Jornada completa

Descripción de la vacante

Riverside in Newport News, Virginia seeks a friendly Medical Office Assistant to manage patient check-in/out, verify insurance, and handle registrations. You’ll greet patients, answer calls on a multi-line system, and schedule appointments while ensuring accurate demographics and billing accuracy.

Responsibilities include preparing chart preps, processing referrals, and supporting the practice with referrals and paperwork.

Formación

• High School Diploma or GED is required.
• 1 year Medical Office experience is preferred.

Responsabilidades

• Check-in and check-out patients and collect payments.
• Verify insurance eligibility and maintain patient demographics in the registration system.
• Greet patients, answer multi-line phones, and schedule/ reschedule appointments.
• Prepare chart-related documents and provide information to patients.

Conocimientos

Customer service

Scheduling

Phone etiquette

Medical office software

Educación

High School Diploma or GED

Herramientas

Patient registration software

Descripción del empleo

Hiring Range $16.80 - $21.83/Hourly. Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.

Newport News, Virginia

Hiring Range $16.80 - $21.83/Hourly. Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.

Overview

Responsibilities include checking in and checking out patients, verifying insurance eligibility, maintaining patient registration by properly entering and updating patient demographics within the patient registration software, greeting patients while answering multi-phone lines, scheduling/rescheduling appointments, creating/scheduling referrals, completing chart prep and providing information to and for the patients. May be asked to float to other practices within the region providing support as needed.

What You Will Do

• Ensures all patients' registration and demographics information is correct and updated as needed. Completes check-in and check-out in a timely manner. Collects payments from patients regarding appointments, forms, or past due balances. Monitors daily schedule including scheduling/rescheduling appointments, when necessary, i.e. doctor’s illness, meetings, or vacation. Completes clerical chart prep, prepares and prints visit related documents, i.e. consents, receipts, visit summaries, etc.
• Promotes the Riverside Care Difference through exceptional customer service. Greets all participants to the practice with immediate acknowledgment with eye contact and smile. Manages patient expectations with clear explanations. Uses good telephone etiquette including 4-part greeting and 3 rings or less guideline. Practices warm transfer and proper on-hold techniques.
• Maintains referrals and insurance information. Obtains referrals or schedules referrals upon receipt from referring location. Ensures referrals are attached with an approved insurance authorization. Obtains insurance authorizations as necessary.
• Recommends to practice manager any process improvements needed to improve quality of service. Maintains appearance and cleanliness of the reception area. Actively engages in team huddles and staff meetings.

Qualifications

Education

• High School Diploma or GED, Minimum (Required)

Experience

• 1 year Medical Office experience (Preferred)