Office Assistant - Wound Care Clinic

Riverside Health; Newport News (VA); Presencial; USD 23.000 - 30.000; Jornada completa

Descripción de la vacante

Riverside Health in Newport News, VA, is seeking an Office Assistant for the Wound Care Clinic. The role covers patient check-in/out, insurance eligibility, registration updates, scheduling, and providing information to patients.

The position may include floating to other practices within the region to provide coverage. The ideal candidate has a high school diploma and about one year of medical office experience; excellent customer service and communication skills are essential.

Formación

• High School Diploma or GED required.
• 1 year medical office experience preferred.

Responsabilidades

• Ensures all patients' registration and demographics information is correct and updated as needed.
• Completes check-in and check-out in a timely manner.
• Collects payments from patients regarding appointments, forms, or past due balances.
• Monitors daily schedule including scheduling/rescheduling appointments.
• Completes clerical chart prep, prepares and prints visit related documents (consents, receipts, visit summaries).
• Promotes the Riverside Care Difference through exceptional customer service.
• Greets all participants to the practice with immediate acknowledgment with eye contact and smile.
• Manages patient expectations with clear explanations.
• Uses good telephone etiquette including 4-part greeting and 3 rings or less guideline.
• Practices warm transfer and proper on-hold techniques.
• Maintains referrals and insurance information.
• Obtains referrals or schedules referrals upon receipt from referring location.
• Ensures referrals are attached with an approved insurance authorization.
• Obtains insurance authorizations as necessary.
• Recommends to practice manager any process improvements needed to improve quality of service.
• Maintains appearance and cleanliness of the reception area.
• Actively engages in team huddles and staff meetings.

Conocimientos

Customer service

Phone etiquette

Registration

Insurance verification

Scheduling

Cash handling

Educación

High School Diploma or GED

Herramientas

Patient registration software

Referrals management system

Descripción del empleo

Office Assistant - Wound Care Clinic page is loaded## Office Assistant - Wound Care Cliniclocations: Riverside Regional Medical Center - Newport News, Virginiatime type: Full timeposted on: Posted Todaytime left to apply: End Date: November 7, 2026 (3 days left to apply)job requisition id: 2026-038903Newport News, Virginia**Hiring Range**$16.80 - $21.83/HourlyActual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.**Overview**Responsibilities include checking in and checking out patients, verifying insurance eligibility, maintaining patient registration by properly entering and updating patient demographics within the patient registration software, greeting patients while answering multi-phone lines, scheduling/rescheduling appointments, creating/scheduling referrals, completing chart prep and providing information to and for the patients. May be asked to float to other practices within the region providing support as needed.**What you will do*** Ensures all patients' registration and demographics information is correct and updated as needed. Completes check-in and check-out in a timely manner. Collects payments from patients regarding appointments, forms, or past due balances. Monitors daily schedule including scheduling/rescheduling appointments, when necessary, i.e. doctor's illness, meetings, or vacation. Completes clerical chart prep, prepares and prints visit related documents, i.e. consents, receipts, visit summaries, etc.* Promotes the Riverside Care Difference through exceptional customer service. Greets all participants to the practice with immediate acknowledgment with eye contact and smile. Manages patient expectations with clear explanations. Uses good telephone etiquette including 4-part greeting and 3 rings or less guideline. Practices warm transfer and proper on-hold techniques.* Maintains referrals and insurance information. Obtains referrals or schedules referrals upon receipt from referring location. Ensures referrals are attached with an approved insurance authorization. Obtains insurance authorizations as necessary.* Recommends to practice manager any process improvements needed to improve quality of service. Maintains appearance and cleanliness of the reception area. Actively engages in team huddles and staff meetings.**Qualifications****Education*** High School Diploma or GED, Minimum (Required)**Experience*** 1 year Medical Office experience (Preferred)To learn more about being a team member with Riverside Health System visit us at .If loving your work is important to you, consider a career at Riverside. By joining our team, you can make a difference in people's lives. Our mission is to care for others as we would care for those we love. We extend that sense of caring to every patient, resident and customer, as well as to each member of our team. We offer care at all stages of life, in hundreds of locations, giving you room to grow your career, along with great benefits and perks.