Office Assistant - Wound Care Clinic

Riverside Health System; Newport News (VA); Presencial; USD 23.000 - 30.000; Jornada completa

Descripción de la vacante

Riverside Health System in Newport News, Virginia is seeking a friendly and organized Front Desk/Medical Office Assistant to support patient registration and scheduling. The role involves check-in/check-out, verifying insurance eligibility, and updating demographics in the registration system to ensure smooth patient flow.

You'll greet patients, answer multi-line phones, schedule referrals, and assist with chart prep and billing tasks.

Formación

• High School Diploma or GED (Required)
• 1 year Medical Office experience (Preferred)

Responsabilidades

• Ensures patient registration and demographics are accurate and updated. Handles check-in/check-out and collects payments for appointments or past due balances.
• Greets patients with warm, professional service; manages multi-line phone system and provides information to patients.
• Maintains referrals and insurance information; obtains referrals and authorizations as needed.
• Participates in team huddles and suggests process improvements to enhance service quality.

Educación

High School Diploma or GED

Descripción del empleo

Newport News, Virginia

Hiring Range

$16.80 - $21.83/HourlyActual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.

Overview

Responsibilities include checking in and checking out patients, verifying insurance eligibility, maintaining patient registration by properly entering and updating patient demographics within the patient registration software, greeting patients while answering multi-phone lines, scheduling/rescheduling appointments, creating/scheduling referrals, completing chart prep and providing information to and for the patients. May be asked to float to other practices within the region providing support as needed.

What you will do

• Ensures all patients' registration and demographics information is correct and updated as needed. Completes check-in and check-out in a timely manner. Collects payments from patients regarding appointments, forms, or past due balances. Monitors daily schedule including scheduling/rescheduling appointments, when necessary, i.e. doctor's illness, meetings, or vacation. Completes clerical chart prep, prepares and prints visit related documents, i.e. consents, receipts, visit summaries, etc.
• Promotes the Riverside Care Difference through exceptional customer service. Greets all participants to the practice with immediate acknowledgment with eye contact and smile. Manages patient expectations with clear explanations. Uses good telephone etiquette including 4-part greeting and 3 rings or less guideline. Practices warm transfer and proper on-hold techniques.
• Maintains referrals and insurance information. Obtains referrals or schedules referrals upon receipt from referring location. Ensures referrals are attached with an approved insurance authorization. Obtains insurance authorizations as necessary.
• Recommends to practice manager any process improvements needed to improve quality of service. Maintains appearance and cleanliness of the reception area. Actively engages in team huddles and staff meetings.

Qualifications

Education

• High School Diploma or GED, Minimum (Required)

Experience

• 1 year Medical Office experience (Preferred)