Office Assistant

rivhs; Newport News (VA); On-site; USD 23,000 - 30,000; Full time

Job summary

Riverside Newport News is hiring a Medical Office Receptionist to handle patient check-in/check-out, verify insurance, and maintain accurate demographics in our registration system. You will greet patients, answer multi-line phones, and guide them through the visit process.

As part of the team, you will manage appointment scheduling, referrals, and chart prep. You may float to other practices in the region to provide coverage, ensuring a friendly, efficient patient experience and accurate

Qualifications

• High School Diploma or GED required.
• 1 year medical office experience preferred.
• Strong customer service and phone etiquette.

Responsibilities

• Check-in and check-out patients accurately and timely.
• Verify insurance eligibility and collect payments.
• Maintain patient registration and demographics.
• Schedule and reschedule appointments; manage referrals.
• Provide information and support to patients.

Skills

Patient check-in

Insurance verification

Scheduling

Payment collection

Customer service

Phone etiquette

Education

High School Diploma or GED

Tools

Patient registration software

Job description

Newport News, Virginia

Hiring Range

$16.80 - $21.83/Hourly

Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.

Overview

• Responsibilities include checking in and checking out patients, verifying insurance eligibility, maintaining patient registration by properly entering and updating patient demographics within the patient registration software, greeting patients while answering multi-phone lines, scheduling/rescheduling appointments, creating/scheduling referrals, completing chart prep and providing information to and for the patients.
• May be asked to float to other practices within the region providing support as needed.

What you will do

Ensures all patients' registration and demographics information is correct and updated as needed. Completes check-in and check-out in a timely manner. Collects payments from patients regarding appointments, forms, or past due balances. Monitors daily schedule including scheduling/rescheduling appointments, when necessary, i.e. doctor's illness, meetings, or vacation. Completes clerical chart prep, prepares and prints visit related documents, i.e. consents, receipts, visit summaries, etc.

Promotes the Riverside Care Difference through exceptional customer service. Greets all participants to the practice with immediate acknowledgment with eye contact and smile. Manages patient expectations with clear explanations. Uses good telephone etiquette including 4-part greeting and 3 rings or less guideline. Practices warm transfer and proper on-hold techniques.

Maintains referrals and insurance information. Obtains referrals or schedules referrals upon receipt from referring location. Ensures referrals are attached with an approved insurance authorization. Obtains insurance authorizations as necessary.

Recommends to practice manager any process improvements needed to improve quality of service. Maintains appearance and cleanliness of the reception area. Actively engages in team huddles and staff meetings.

Qualifications

Education

High School Diploma or GED, Minimum (Required)

Experience

1 year Medical Office experience (Preferred)