Office Assistant/Proctor, Testing and Career Services

The Chronicle Of Higher Education, Inc.; West Barnstable (MA); On-site; USD 18,000 - 20,000; Part time

Job summary

Cape Cod Community College seeks a part-time, non-benefited Testing Assistant to support the Testing and Career Services Office in West Barnstable. You will manage the front desk, handle student check-in, proctor placement assessments and third‑party tests, and provide administrative support.

This role requires a high school diploma, strong customer service skills, and proficient MS Office skills; the successful candidate will maintain a quiet testing environment and work well with a diverse

Qualifications

• High school diploma or equivalent is required.
• Dedication to providing student-centered customer service.
• Understanding of the mission of Cape Cod Community College.
• Proficiency with MS Office Suite (Word, Excel, and Outlook).
• Strong web-based computing skills.
• Strong customer service, interpersonal, and oral communication skills.
• Ability to work calmly and patiently with students and members of the College community, and to work effectively with a diverse population.
• Strong organizational skills, including the ability to handle multiple tasks simultaneously.
• Excellent telephone and e‑mail communication skills.
• Ability to work as a team member.
• Unrestricted authorization to work in the United States.

Responsibilities

• Provide student-centered customer service and support.
• Manage front desk check‑in and test deployment.
• Monitor and maintain a quiet and secure testing environment.
• Conduct basic data integrity and input activities.
• Acquire and annually renew proctoring certifications on multiple test platforms.
• Perform other duties as assigned within Testing and Career Services Office.

Skills

MS Office Suite

Customer service

Interpersonal skills

Oral communication skills

Teamwork

Organizational skills

Telephone & email communication

Calm, patient approach

Education

High school diploma or equivalent

Tools

MS Office Suite

Job description

General Statement of Responsibilities

This position supports functions within the Testing and Career Services Office, including front desk and phone coverage, proctoring placement assessments and third‑party tests, and providing administrative support to the Testing and Career Services Office.

Examples of Duties

1. Provide student-centered customer service and support.
2. Manage front desk check‑in and test deployment.
3. Monitor and maintain a quiet and secure testing environment.
4. Conduct basic data integrity and input activities.
5. Acquire and annually renew proctoring certifications on multiple test platforms.
6. Perform other duties as assigned within Testing and Career Services Office.

Requirements

Minimum Qualifications

1. High school diploma or equivalent.
2. Dedication to providing student-centered customer service.
3. Understanding of the mission of Cape Cod Community College.
4. Proficiency with MS Office Suite (Word, Excel, and Outlook).
5. Strong web-based computing skills.
6. Strong customer service, interpersonal, and oral communication skills.
7. Ability to work calmly and patiently with students and members of the College community, and to work effectively with a diverse population.
8. Strong organizational skills, including the ability to handle multiple tasks simultaneously.
9. Excellent telephone and e‑mail communication skills.
10. Ability to work as a team member.
11. Unrestricted authorization to work in the United States.

Equivalency Statement

Applicants who do not meet the qualifications as noted above are encouraged to put in writing precisely how their background and experience has prepared them with the equivalent combination of education, training, and experience required for the responsibilities of this position.

Additional Information

Compensation: $20 per hour, 18 hours per week, year-round. Part-time, non-benefited, non-unit position.

Application Deadline: Immediate need; applications reviewed upon receipt.

Legal and EEO Statements

This appointment is subject to the FY2027 budget appropriations.

Appointment subject to SORI (Sex Offender Registry Information), publicly accessible Massachusetts CORI (Criminal Offender Record Information) and national background checks.

The College cannot consider candidates that do not have unrestricted authorization to work in the United States.

Cape Cod Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran status, genetic information, gender identity or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and College policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation or sexual violence shall be referred to the College's affirmative action/Title IX Coordinator, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission, or the United States Department of Education's Office for Civil Rights.