Office Assistant – Operations & Customer Service

Cleanerific, LLC; San Francisco (CA); On-site; USD 32,000 - 39,000; Part time

Job summary

Cleanerific, LLC in San Francisco, CA, is seeking an organized Office Assistant to join the local office team and coordinate day-to-day operations. The role begins as part-time with a 90-day probation, assisting field technicians, managing communications, and supporting onboarding and training.

Extended hours transition to full-time with a clear path to 40 hours/week and benefits; bilingual English/Spanish preferred; duties include scheduling, client quotes, basic billing, and ensuring smooth

Qualifications

• Bilingual in English and Spanish preferred.
• Ability to commute daily to the San Francisco office.
• 1–2+ years administrative/dispatch experience.
• Proficiency with dispatch/scheduling software and Google Workspace.

Responsibilities

• Communicate with field technicians, relay job instructions, and resolve on-site access issues.
• Dispatch and schedule: confirm check-ins, track daily completions, and optimize routes.
• Provide client communications, quotes, scheduling estimates, and assist with basic billing and documentation.

Skills

Bilingual in English and Spanish

Organizational abilities

Calm problem-solving mindset

1–2+ years administrative experience

Tools

Dispatch/scheduling software

Google Workspace

Job description

Location: San Francisco, CA (On-Site)Pay Range: $23.00 – $28.00 / hour (Depending on Experience)Job Type: Part-Time (90-Day Probationary Period) –> Transitioning to Full-Time upon successful reviewInitial Schedule: Monday – Friday | Part-Time Hours [9:00 AM – 1:00 PM or 20 hrs/week]Full-Time Target Schedule: Monday – Friday | 8:00 AM – 5:00 PM (40 hrs/week, 1-hour lunch)

About Us

CLEANERIFIC is a growing, high-quality residential and commercial cleaning company based in San Francisco. We pride ourselves on exceptional customer care, reliability, and supporting our field team.

We are looking for an organized, dependable, and proactive Office Assistant to join our local office team and help coordinate day-to-day operations.

Key Responsibilities & Duties

• Communication & Field SupportServe as the primary contact for field technicians, answering questions, passing along job instructions, and resolving on-site access issues.Translate client preferences, specialized notes, and property access details into clear daily instructions for cleaning teams.Assist management with onboarding, paperwork, and training materials.
• Dispatch & Schedule ManagementConfirm morning field team check-ins and track daily job completions in real time.Manage scheduling, client bookings, and route optimization across San Francisco and surrounding areas using field management software.Handle last-minute schedule changes, cancellations, and technician call-outs with composure.
• Client Relations & Admin SupportAnswer incoming client calls and emails in a warm, professional manner.Provide quick quotes, schedule estimates, and follow up with clients post-service to collect reviews or resolve concerns.Assist with basic billing, issuing invoices, and tracking daily job completion logs.

Qualifications & Requirements

• Language: Bilingual in English and Spanish is preferred.
• Location: Must be able to reliably commute to our San Francisco office daily (Bernal Heights/Noe Valley area).
• Experience: 1–2+ years of administrative, dispatch, customer service, or office support experience (field services or home service industry experience is a big plus).
• Tech Skills: Proficiency with dispatch/scheduling software and basic office software (Google Workspace).
• Skills: Strong organizational abilities, sharp attention to detail, and a calm, problem-solving mindset under pressure.

Compensation & Growth

• Starting Pay: $23.00 – $28.00 per hour (DOE).
• Probationary Period: 90-day evaluation window to review performance, fit, and operational readiness.
• Full-Time Transition: Clear pathway to 40 hours/week upon successful 90-day completion, including full-time benefits package.