Administrative Assistant, Intermediate | Radiation Oncology Front Office

UPMC; Pittsburgh (Allegheny County); On-site; USD 38,000 - 52,000; Full time

Job summary

UPMC Hillman Cancer Center is seeking an Administrative Assistant, Intermediate to support Radiation Oncology. You will greet patients, coordinate appointments, and assist with daily department operations in a fast-paced healthcare setting.

The role emphasizes patient-centered service, accurate data entry, and efficient front desk support, requiring strong communication and multitasking in a medical office environment.

Qualifications

• Minimum 3 years in an administrative support role.
• Experience in medical office scheduling or healthcare support is preferred.
• Proficiency with word processing, email/calendar, spreadsheets, presentations and databases.

Responsibilities

• Answer incoming calls and assist patients, providers, and staff professionally.
• Schedule, reschedule, and cancel patient appointments.
• Check patients in/out and verify necessary information.
• Process and route faxes; scan and upload documents to EMR.
• Maintain patient records and confidentiality per HIPAA.

Skills

Communication

Customer service

Multitasking

HIPAA awareness

Education

High school diploma or equivalent

Tools

MS Office

EMR systems

Job description

Administrative Assistant, Intermediate

Radiation Oncology | UPMC Hillman Cancer Center

Schedule: Monday through Friday, 6:30 AM to 3:00 PM

Are you an organized, compassionate professional who enjoys helping others and thrives in a fast-paced healthcare environment? Join the Radiation Oncology team at UPMC Hillman Cancer Center and play a vital role in supporting patients throughout their cancer care journey.

As an Administrative Assistant, Intermediate, you will be the welcoming face and voice of our department, helping patients navigate appointments, coordinating important information, and ensuring daily operations run smoothly. This is a rewarding opportunity to make a meaningful impact while working alongside a dedicated team committed to exceptional patient care.

What We're Looking For

• Previous medical office, scheduling, administrative, or healthcare support experience preferred.
• Strong communication and customer service skills.
• Ability to manage multiple priorities while maintaining attention to detail.
• Experience working with electronic medical records or healthcare systems is a plus.
• A positive, team-oriented attitude and commitment to patient-centered care.

Why Join UPMC?

At UPMC, you'll be part of a nationally recognized healthcare organization that values collaboration, growth, and innovation. Our team members make a difference every day by supporting patients and one another in a culture built on respect, compassion, and excellence.

Licensure, Certifications, and Clearances

• Answer incoming telephone calls and assist patients, providers, and staff in a professional and courteous manner.
• Schedule, reschedule, and cancel patient appointments as needed.
• Check patients in and out of appointments and ensure all required information is complete.
• Distribute incoming faxes to the appropriate staff or department in a timely manner.
• Scan and upload patient documents into the electronic medical record (EMR) system.
• Process and maintain patient paperwork, referrals, and medical records.
• Provide patients with follow-up instructions and scheduling information.
• Respond to routine inquiries and direct calls to the appropriate team members.
• Maintain accurate patient information and appointment records.
• Assist with front desk operations and general administrative tasks.
• Ensure confidentiality of patient information and compliance with HIPAA regulations.
• Complete Insurance Verification and fill out required paperwork
• Provide excellent customer service to patients, families, providers, and colleagues.
• High school diploma or equivalent
• Three years experience in an administrative support role.
• Previous medical office, scheduling, or administrative experience preferred.
• Ability to perform advanced functions in word processing, electronic mail/calendar, spreadsheet, presentation and database software
• Ability to use applicable MS Suite products
• Working knowledge of business processes and procedures
• Knowledge of basic accounting and financial principles and functions
• Ability to analyze data and use basic reasoning skills

UPMC is an Equal Opportunity Employer/Disability/Veteran