Office Assistant | Oncology

UPMC; Monroeville (Allegheny County); On-site; USD 28,000 - 38,000; Full time

Job summary

UPMC Hillman Cancer Center in Monroeville, PA is seeking a dedicated Office Assistant to support its outpatient medical oncology practice. This full-time role focuses on patient check-in, scheduling, and accurate record keeping in a compassionate, patient-centered environment.

The ideal candidate will manage high call volumes, assist with EMR terminology, and collaborate with multiple departments to ensure timely, quality patient care. Monday-Friday daylight shifts with no evenings or weekends.

Qualifications

• Experience in outpatient medical office is preferred.
• Able to handle high call volumes and multitask.
• Familiar with electronic medical records and medical terminology.

Responsibilities

• Verify and update records in the medical record and scheduling system.
• Schedule, coordinate, and reschedule patient appointments and relay messages.
• Greet and register patients; provide directions and instructions.
• Maintain waiting area and ensure forms are complete for visits.
• Prepare patient charts for upcoming appointments.
• Answer phones, screen calls, take messages, and provide information.
• Keep physician schedules accurate and appointments confirmed.
• Complete paperwork such as encounter forms; use systems for billing information.
• Respond to patient questions about appointments and tests.
• Follow UPMC Health System policies and protect confidentiality.
• Use billing modules for scheduling, verification, charges, and co-pays.

Skills

Phone handling

High call volumes

Medical terminology

Tools

Electronic Medical Records (EMR) system

Scheduling system

Billing system

Job description

Make a Meaningful Impact at UPMC Hillman Cancer Center

Are you ready to make a difference in the lives of cancer patients? Look no further! UPMC Hillman Cancer Center is excited to offer a full-time opportunity for an Office Assistant to support our medical oncology practice in Monroeville, PA.

As part of the UPMC Hillman Cancer Center culture, we are a patient-focused, highly collaborative team that always puts patients first. We're looking for individuals who are passionate about working in an environment where compassion, teamwork, and patient care truly matter.

Why Choose Us?

• Purpose-Driven Work: Play a vital role in answering phones, patient check-in, and scheduling and managing patient appointments, ensuring timely and compassionate care.
• Work-Life Balance: Enjoy a Monday-Friday daylight schedule - no evenings, weekends, or holidays.
• Patient-Centric Approach: Assist patients both in person and over the phone, providing essential information and collaborating with various departments.
• Ideal Candidate: If you have prior experience in an outpatient medical office, are comfortable with high call volumes, and have a knack for electronic medical records and medical terminology, we want to hear from you!

• Make an Impact: Explore this opportunity and discover how you can positively influence the lives of others while building the career you've always dreamed of. Responsibilities:

• Verify necessary information and records in the medical record and computerized scheduling system.
• Schedule, coordinate, and reschedule patient's appointments. Relay necessary messages to staff and providers.
• Greet and register patients in a polite, prompt, helpful manner. Provide any necessary instructions/directions. Inform appropriate department/person of person's arrival performing appropriate check-in and check-out functions.
• Maintain clean, orderly waiting area including beverage area and reading materials.
• Prepare patient charts for upcoming appointments.
• Answer telephone, screens calls, takes messages, and provides information.
• Maintain and update current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed.
• Complete necessary paperwork such as encounter forms and referrals. Use computer system to generate information necessary for billing.
• Answer questions regarding patient appointments and testing.
• Complies with all UPMC Health System policies and procedures. Maintain strict confidentiality related to medical records and other data.
• Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/ reconciliation and other tasks.