Daytime Medical Office Assistant — Patient Care

UPMC; Monroeville (Allegheny County); On-site; USD 28,000 - 38,000; Full time

Job summary

UPMC Hillman Cancer Center in Monroeville, PA is seeking a dedicated Office Assistant to support its outpatient medical oncology practice. This full-time role focuses on patient check-in, scheduling, and accurate record keeping in a compassionate, patient-centered environment.

The ideal candidate will manage high call volumes, assist with EMR terminology, and collaborate with multiple departments to ensure timely, quality patient care. Monday-Friday daylight shifts with no evenings or weekends.

Qualifications

• Experience in outpatient medical office is preferred.
• Able to handle high call volumes and multitask.
• Familiar with electronic medical records and medical terminology.

Responsibilities

• Verify and update records in the medical record and scheduling system.
• Schedule, coordinate, and reschedule patient appointments and relay messages.
• Greet and register patients; provide directions and instructions.
• Maintain waiting area and ensure forms are complete for visits.
• Prepare patient charts for upcoming appointments.
• Answer phones, screen calls, take messages, and provide information.
• Keep physician schedules accurate and appointments confirmed.
• Complete paperwork such as encounter forms; use systems for billing information.
• Respond to patient questions about appointments and tests.
• Follow UPMC Health System policies and protect confidentiality.
• Use billing modules for scheduling, verification, charges, and co-pays.

Skills

Phone handling

High call volumes

Medical terminology

Tools

Electronic Medical Records (EMR) system

Scheduling system

Billing system

Job description

UPMC Hillman Cancer Center in Monroeville, PA is seeking a dedicated Office Assistant to support its outpatient medical oncology practice. This full-time role focuses on patient check-in, scheduling, and accurate record keeping in a compassionate, patient-centered environment.

The ideal candidate will manage high call volumes, assist with EMR terminology, and collaborate with multiple departments to ensure timely, quality patient care. Monday-Friday daylight shifts with no evenings or weekends.