Office Assistant Lead - Training & Operations

State of Washington Dept. of Social and Health Services; Olympia (WA); On-site; USD 45,000 - 62,000; Full time

Job summary

State of Washington Dept. of Social and Health Services, in Olympia, WA, seeks an Office Assistant Lead within the FTAA Office. The role supervises and trains office assistants, reviews forms for accuracy, and coordinates daily reception coverage to maintain high customer-service standards.

Strong organizational and communication skills are essential. The position requires the ability to prioritize tasks, deescalate difficult calls, and guide staff through complex clerical processes in a

Qualifications

• High school equivalent graduation.
• Two years of clerical experience including experience directing the work of others.

Responsibilities

• Acts as liaison between County offices and OFR Recovery Programs.
• Trains, assigns training and work, and instructs subordinates; assists with difficult callers and customer service skills.
• Reviews, screens and verifies forms for accuracy and compliance with procedures.
• Coordinates daily staff coverage of OFR main reception and monitors Call Management System.

Skills

Independent judgment

Prioritize tasks

Customer service

Conflict resolution

Multi-tasking

Team leadership

Communication

Education

High school diploma or equivalent

Clerical experience directing others

Job description

State of Washington Dept. of Social and Health Services, in Olympia, WA, seeks an Office Assistant Lead within the FTAA Office. The role supervises and trains office assistants, reviews forms for accuracy, and coordinates daily reception coverage to maintain high customer-service standards.

Strong organizational and communication skills are essential. The position requires the ability to prioritize tasks, deescalate difficult calls, and guide staff through complex clerical processes in a