Office Assistant Lead - Training, Support & Ops

State of Washington; Olympia (WA); On-site; USD 45,000 - 60,000; Full time

Job summary

State of Washington's Department of Social and Health Services (DSHS) FTAA Office Assistant Lead in Olympia, WA provides administrative leadership, trains office staff, and ensures compliance with procedures and workload management. The role supports OFR recovery programs and serves as a primary contact for challenging calls.

Responsibilities include supervising office assistants, coordinating with the Records Officer on forms, and maintaining smooth day-to-day operations.

Qualifications

• High school equivalent graduation and two years of clerical experience including experience directing the work of others.
• Ability to exercise independent judgment and resolve conflicts.
• Strong customer service and call handling skills.

Responsibilities

• Serve as liaison between County offices and OFR Recovery Programs.
• Coordinate with the Record Officer to fulfill unit form requests and updates.
• Train and supervise staff, including difficult callers and customer service training.
• Review and verify forms for accuracy and compliance.
• Manage daily operations and staff coverage of main reception.

Skills

Independent judgment

Task prioritization

Composure under pressure

Multi-tasking

Team motivation

Team collaboration

Education

High school diploma or equivalent

Job description

State of Washington's Department of Social and Health Services (DSHS) FTAA Office Assistant Lead in Olympia, WA provides administrative leadership, trains office staff, and ensures compliance with procedures and workload management. The role supports OFR recovery programs and serves as a primary contact for challenging calls.

Responsibilities include supervising office assistants, coordinating with the Records Officer on forms, and maintaining smooth day-to-day operations.