Office Assistant III — Lead & Training in Public Services

County of Del Norte, CA; Crescent City (CA); Vor Ort; USD 25.000 - 36.000; Vollzeit

Zusammenfassung

County of Del Norte, CA is seeking an Office Assistant III (MSS) in Crescent City, CA to provide advanced clerical support within the Public Assistance/Employment & Training division. The role includes supervising junior staff, screening applications, and guiding customers through department processes.

Under limited supervision, you will manage complex records, use automated systems, and prepare documents while ensuring compliance with program rules.

Qualifikationen

• Experience interpreting and applying policies and procedures.
• Ability to explain regulations to customers or the public.
• Experience coordinating and reprioritizing work tasks.
• Proven ability to monitor quality and timeliness of work.
• Experience providing feedback to supervisors and staff.
• Ability to respond to inquiries regarding department functions.

Aufgaben

• Explain policies, procedures, and regulations governing program operations.
• Analyze complex rule-based situations and apply good judgment.
• Provide verbal and written instruction to others.
• Prioritize, plan, and organize own work.
• Conduct interviews and record information.
• Enter and retrieve data accurately in automated systems.
• Assist with training and supervision of staff.
• Maintain and update files and documents.
• Prepare correspondence and reports.

Kenntnisse

Policy explanation

Work task coordination

Quality monitoring

Customer service

Training and supervision

Interpersonal communication

Time management

Data entry

Tools

Word processing

Spreadsheets

Databases

Email

Calendaring

Jobbeschreibung

County of Del Norte, CA is seeking an Office Assistant III (MSS) in Crescent City, CA to provide advanced clerical support within the Public Assistance/Employment & Training division. The role includes supervising junior staff, screening applications, and guiding customers through department processes.

Under limited supervision, you will manage complex records, use automated systems, and prepare documents while ensuring compliance with program rules.