Office Assistant III (MSS)

County of Del Norte, CA; Crescent City (CA); Presencial; USD 25.000 - 36.000; Jornada completa

Descripción de la vacante

County of Del Norte, CA is seeking an Office Assistant III (MSS) in Crescent City, CA to provide advanced clerical support within the Public Assistance/Employment & Training division. The role includes supervising junior staff, screening applications, and guiding customers through department processes.

Under limited supervision, you will manage complex records, use automated systems, and prepare documents while ensuring compliance with program rules.

Formación

• Experience interpreting and applying policies and procedures.
• Ability to explain regulations to customers or the public.
• Experience coordinating and reprioritizing work tasks.
• Proven ability to monitor quality and timeliness of work.
• Experience providing feedback to supervisors and staff.
• Ability to respond to inquiries regarding department functions.

Responsabilidades

• Explain policies, procedures, and regulations governing program operations.
• Analyze complex rule-based situations and apply good judgment.
• Provide verbal and written instruction to others.
• Prioritize, plan, and organize own work.
• Conduct interviews and record information.
• Enter and retrieve data accurately in automated systems.
• Assist with training and supervision of staff.
• Maintain and update files and documents.
• Prepare correspondence and reports.

Conocimientos

Policy explanation

Work task coordination

Quality monitoring

Customer service

Training and supervision

Interpersonal communication

Time management

Data entry

Herramientas

Word processing

Spreadsheets

Databases

Email

Calendaring

Descripción del empleo

Office Assistant III (MSS) in Crescent City, CA | GovernmentJobs.com page has loaded.

County of Del Norte, CA

Location

Crescent City, CA

Full Time

Job Number

24-00139

Health & Human Services

Division

Public Assistance/Employment & Training (PA/E&T)

10/28/2026

Closing Date

11/11/2026 at 11:59 PM Pacific Time (US & Canada); Tijuana

This recruitment will establish a list of candidates to be used in filling the vacancy as well as an eligibility list that may be used for future vacancies or temporary help for up to one (1) year.

Description

This is a Merit System Services position. To apply for this opportunity, refer to the MSS section under the MENU in the upper left corner and select Merit System Services or visit the website directly at https://www.governmentjobs.com/careers/mss

Under limited supervision, the Office Assistant III performs highly responsible, specialized, and technical office support activities; explains rules, policies, and operations related to department records, programs, and services; may serve as a lead-worker and provide training and work assignments to a group of office support staff; may conduct initial application screening interview and initiate cases through automated systems; and performs related work as required.

The Office Assistant III is the advanced journey level in the Office Assistant series. Incumbents either act as lead-worker to a group of office support staff, perform applicant screening in addition to other primary responsibilities, or exercise a detailed subject matter knowledge of a specific and complex program area or specialized record keeping system.

The Office Assistant III differs from the Screener in Social Services in that the Screener classification is assigned the screening function as a primary responsibility, while the Office Assistant III may have primary responsibility for other advanced clerical functions, and screening duties represent a less significant portion of the overall responsibilities of the position.

Detailed Work Activities

Duties may include, but are not limited to the following:

• Provides interpretation and guidance to new employees, lower level clerical staff, and coworkers on new or revised policies and procedures.
• Coordinates, distributes, and reprioritizes work tasks to adjust to changing demands.
• Monitors the quality and timeliness of work.
• Assists others with complex or non-routine matters.
• Provides supervisor with feedback on employees and process improvements.
• Addresses complaints and explains regulations to customers or the public.
• Responds to inquiries regarding departmental functions, services, policies, and procedures.
• Obtains information from customers, visitors, or callers to determine appropriate resource, action, document, or staff referral to meet their needs.
• Explains the proper use of forms and documents.
• Operates a variety of standard office equipment.
• Composes correspondence, reports, memos, and other documents.
• Reviews and processes forms/documents in accordance with established guidelines and procedures.
• Monitors and updates manual or electronic files.
• Compiles information to respond to questions or address issues.
• Reviews submitted forms or applications to verify accuracy and completeness.
• Operates automated systems or other department-specific computer systems.
• General office functions, procedures, equipment, and filing systems.
• General goals and purposes of department programs, services, and operations.
• English grammar, spelling, and punctuation.
• Standard formats and vocabulary used in business correspondence.
• Basic supervisory and training and development principles and practices.
• State, County, or Department computer systems.
• Word processing, spreadsheet, database, email, calendaring programs, and automated systems.

Ability to:

• Explain policies, procedures, and regulations governing program operations.
• Analyze situations involving complex rules and regulations and demonstrate good judgment when resolving differences.
• Provide effective verbal and written instruction to others.
• Prioritize, plan, and organize one's own work.
• Conduct interviews and record information simultaneously.
• Quickly and accurately enter and retrieve data using an automated data system.
• Identify and correct inaccurate or inconsistent information.
• Interact with individuals from various educational, socioeconomic, and ethnic backgrounds.
• Provide direction to and train subordinate staff.
• Work cooperatively as part of a team.
• Listen attentively and understand oral information provided.
• Maintain flexibility in daily activities and decision making.

Selection Process:

The County of Del Norte does not discriminate on the basis of race, national origin, religion, gender, age, sexual preference, or disability in any of its programs, activities, or hiring practices. All applications will be reviewed and those individuals with backgrounds most closely meeting the needs of the county will be selected for further review. In the event of a large number of qualifying applicants, a written examination may be given to determine which applicants will be invited to attend an oral interview. An eligibility list will be established upon completion of the oral interviews. Expenses (i.e. travel, food, lodging) incurred in connection with the interview shall be the burden of the applicant. In compliance with the Americans with Disabilities Act, if special accommodations are necessary at any stage of the selection process, please contact the Human Resources Office prior to the interview/examination so that appropriate arrangements can be made.

Condition of Employment:

In compliance with the Immigration Reform and Control Act, Del Norte County is required to verify, within three days of employment of any person, that he/she is: 1) a citizen or national of the United States; 2) an alien lawfully admitted for permanent residence or authorized by the Immigration and Naturalization Service to work in the United States.

Disaster Service Workers:All County of Del Norte employees are designated Disaster Service Workers through State law (California Government Code Section 3100-3109). Employment with the County of Del Norte requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Work related training as assigned, and to return to work as ordered in the event of an emergency.

Equal Opportunity Statement:

Del Norte County is an equal opportunity employer hiring employment eligible applicants. Disabled applicants who require special testing arrangements should contact the Human Resources Department prior to the filing deadline. In accordance with the Immigration Reform and Control Act, applicants must provide acceptable proof of identity or authorization to work in the United States. A thorough background investigation will be conducted prior to employment. The investigation may include reference checks, fingerprinting, credit check, driver history and inquiry to local, state and federal files to obtain criminal history information. All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the selection process. Selection processes may include, but are not limited to, one or more of the following: application review, competitive screening, written examination, performance examination, and/or oral examination. This bulletin is solely for the purpose of announcing a job opening. It does not constitute a contract, expressed or implied, and any provisions contained herein may be modified or revised without notice.

Employer County of Del Norte, CA

Address 981 H Street
Suite 250
Crescent City, California, 95531