Office Assistant II - Pain Management

UPMC; Williamsport (Lycoming County); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Office Assistant II to join their Pain Management office. This full-time role involves managing patient appointments, maintaining medical records, and providing excellent customer service. The ideal candidate will thrive in a fast-paced environment, ensuring a smooth patient experience by efficiently handling scheduling, insurance verifications, and communication with various departments. If you are organized, detail-oriented, and passionate about healthcare, this opportunity offers a chance to make a meaningful impact in patient care.

Qualifications

• Experience in patient scheduling and customer service is essential.
• Familiarity with medical records and insurance processes is preferred.

Responsibilities

• Schedule and coordinate patient appointments efficiently.
• Maintain accurate medical records and assist with billing processes.

Skills

Patient Scheduling

Customer Service

Medical Record Management

Data Entry

Insurance Verification

Education

High School Diploma

Associate Degree in Health Administration

Tools

Computerized Scheduling System

Automated Financial Management System

Job description

UPMC Williamsport has an opening for a full-time Office Assistant II with the Pain Management office. This position is dayshift, Monday through Friday, as scheduled between 7:00 am - 5:00 pm, with no weekends or major holidays.

Purpose:
Responsible for making and scheduling patient appointments in an efficient and timely manner. Assists clients in person and on the phone, providing information and communicating with various departments. Obtains and enters complete demographic and insurance information.

Responsibilities:

• Verify necessary information and records in the medical record and computerized scheduling system. Prepare patient charts for upcoming appointments.
• Completes necessary paperwork such as encounter forms and referrals. Use computer system to generate information necessary for billing.
• Maintain a clean, orderly waiting area including beverage area and reading materials.
• Answer questions regarding patient appointments and testing. Greet and register patients in a polite, prompt, helpful manner. Provide any necessary instructions/directions. Inform appropriate department/person of person's arrival performing appropriate check-in and check-out functions.
• Assist with inpatient billing process.
• Assist physicians with transcription and dictation issues/concerns, and review process for accuracy
• Process medical records release requests.
• Identify stock levels of office supplies and assist with ordering/inventory management.
• Maintain and update current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed. Answer telephone, screens calls, takes messages and provides information in a courteous manner.
• Schedule diagnostic testing and obtain insurance authorizations, verifications, and referrals in a timely fashion
• Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/ reconciliation and other tasks. Schedule, coordinate and reschedule patient appointments. Relay necessary messages to staff and providers.
• Other duties as assigned