Office Assistant II - Family Medicine, Montoursville

UPMC; Montoursville (Lycoming County); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading healthcare provider is seeking a dedicated individual to manage patient appointments and assist with various administrative tasks. The role requires excellent communication skills and a strong focus on customer service. Responsibilities include verifying patient information, scheduling appointments, and assisting with billing processes. This position offers a structured schedule with day and evening shifts, ensuring a balanced work-life environment.

Qualifications

• Experience in scheduling and managing patient appointments.
• Ability to communicate effectively with patients and staff.

Responsibilities

• Verify information in medical records and scheduling system.
• Assist with billing processes and patient check-in/check-out.
• Schedule diagnostic testing and obtain insurance authorizations.

Skills

Communication

Customer Service

Job description

Responsible for making and scheduling patient appointments in an efficient and timely manner. Assists clients in person and on the phone, providing information and communicating with various departments. Obtains and enters complete demographic and insurance information.

• 4x Day Shifts (8:00 am - 4:30 pm / 8:30 am - 5:00 pm) & 1x Evening Shift (10:00 am - 7:00 pm) per week
• Saturday AMs Covered on Rotation (8:00 am - 12:00 pm)

Responsibilities:

• Verify necessary information and records in the medical record and computerized scheduling system. Prepare patient charts for upcoming appointments.
• Complete necessary paperwork such as encounter forms and referrals. Use the computer system to generate information necessary for billing. Maintain a clean, orderly waiting area including beverage area and reading materials.
• Answer questions regarding patient appointments and testing. Greet and register patients in a polite, prompt, helpful manner. Provide any necessary instructions/directions. Inform appropriate department/person of person's arrival, performing check-in and check-out functions.
• Assist with inpatient billing process.
• Assist physicians with transcription and dictation issues/concerns, and review process for accuracy.
• Process medical records release requests.
• Identify stock levels of office supplies and assist with ordering/inventory management.
• Maintain and update current information on physicians' schedules to ensure proper patient scheduling and appointment confirmations. Answer telephone, screen calls, take messages, and courteously provide information.
• Schedule diagnostic testing and obtain insurance authorizations, verifications, and referrals promptly.
• Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/reconciliation, and other tasks. Schedule, coordinate, and reschedule patient appointments. Relay necessary messages to staff and providers.
• Perform other duties as assigned.