Long Term Care Administrative Associate

State-of-Maine; Machias (ME); On-site; USD 36,000 - 50,000; Full time

Job summary

The Department of Health and Human Services, Office for Family Independence, seeks an Office Associate I in Machias to perform complex clerical work in MaineCare Long Term Care. You will manage electronic records, support long term care applications, and provide front-desk and administrative services with strict confidentiality.

Ideal candidates demonstrate independent judgment, strong communication, and proficiency with Outlook, Excel, and Word.

Qualifications

• Experience in office and administrative support.
• Ability to use independent judgment in handling exceptions to assignments.
• Ability to review and maintain accuracy, completeness, and integrity of electronic records.

Responsibilities

• Process Long Term Care applications and related documents per procedures.
• Create, maintain, and update electronic client records and documentation.
• Review documents for completeness and accuracy; identify gaps and route items appropriately.
• Answer phones, greet clients, direct inquiries to staff.
• Route documents to Eligibility Specialists based on procedures.
• Communicate with clients, facilities, families, and attorneys regarding routine questions.
• Provide administrative guidance to coworkers on established processes.

Skills

Outlook

Excel

MS Word

Receptionist and customer assistance

Data entry

Keyboarding

Job description

The Department of Health and Human Services, Office for Family Independence, seeks an Office Associate I in Machias to perform complex clerical work in MaineCare Long Term Care. You will manage electronic records, support long term care applications, and provide front-desk and administrative services with strict confidentiality.

Ideal candidates demonstrate independent judgment, strong communication, and proficiency with Outlook, Excel, and Word.