Eligibility & Customer Care Specialist II

Department of Health and Human Services; Caribou (ME); Hybrid; USD 38,000 - 54,000; Full time

Benefits offered by this job

13 paid holidays

3+ weeks vacation

Health insurance

Dental insurance

Retirement plan

Gym membership reimbursement

Flexible Spending Accounts

Parental leave

Job summary

The Department of Health and Human Services (DHHS) in Maine is seeking a Customer Representative Associate II-HS to support Eligibility Specialists. You will handle calls, share basic information about cases, and guide clients through the benefits application process in a customer-focused role.

This position offers partial telework with management approval and is located in Caribou. The role requires strong communication skills and accuracy in documenting client interactions and eligibility

Qualifications

• Experience applying quality customer service to assist the public with applications and benefits.
• Ability to use independent decision-making following standard procedures.

Responsibilities

• Answer calls from clients and provide basic information about their cases.
• Assist clients with reporting, eligibility, and compliance requirements.
• Update case records and complete documentation.
• Inform supervisor of emergency trends in service needs.
• Provide information about applying for benefits and resources.

Skills

Outlook

Excel

MS Word

Phone reception

Data entry

Job description

The Department of Health and Human Services (DHHS) in Maine is seeking a Customer Representative Associate II-HS to support Eligibility Specialists. You will handle calls, share basic information about cases, and guide clients through the benefits application process in a customer-focused role.

This position offers partial telework with management approval and is located in Caribou. The role requires strong communication skills and accuracy in documenting client interactions and eligibility