Office Assistant - Hayes Medical Center - Labor Pool

Riverside Health; Virginia; On-site; USD 23,000 - 30,000; Part time

Job summary

Riverside Hayes Medical Center in Hayes, VA is hiring a Part-time Office Assistant to support front-desk duties and patient registration. You will welcome patients, verify insurance, and keep demographics up to date while assisting with scheduling and referrals.

The role emphasizes accurate data entry, courteous patient interactions, and teamwork within the Riverside Health system. Prior medical office experience is preferred and a professional, customer-focused attitude is essential.

Qualifications

• High School Diploma or GED required.
• 1 year medical office experience preferred.
• Strong communication and organizational skills.

Responsibilities

• Checks in and checks out patients and verifies insurance eligibility.
• Maintains patient demographics in the registration system and updates records.
• Greets patients, answers multi-line phones, and schedules/reschedules appointments.
• Handles referrals, chart prep, and provides information to patients as needed.

Skills

Customer service

Communication

Multitasking

Education

High School Diploma or GED

Tools

Patient registration software

Billing systems

Job description

Office Assistant - Hayes Medical Center - Labor Pool# Careers## Office Assistant - Hayes Medical Center - Labor PoolApply: Riverside Hayes Medical Center - Hayes, Virginia: Part time: Posted Today: 2026-034850Hayes, Virginia**Hiring Range**$16.80 - $21.83/HourlyActual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs. **Overview** Responsibilities include checking in and checking out patients, verifying insurance eligibility, maintaining patient registration by properly entering and updating patient demographics within the patient registration software, greeting patients while answering multi-phone lines, scheduling/rescheduling appointments, creating/scheduling referrals, completing chart prep and providing information to and for the patients. May be asked to float to other practices within the region providing support as needed. **What you will do** * Ensures all patients' registration and demographics information is correct and updated as needed. Completes check-in and check-out in a timely manner. Collects payments from patients regarding appointments, forms, or past due balances. Monitors daily schedule including scheduling/rescheduling appointments, when necessary, i.e. doctor’s illness, meetings, or vacation. Completes clerical chart prep, prepares and prints visit related documents, i.e. consents, receipts, visit summaries, etc.* Promotes the Riverside Care Difference through exceptional customer service. Greets all participants to the practice with immediate acknowledgment with eye contact and smile. Manages patient expectations with clear explanations. Uses good telephone etiquette including 4-part greeting and 3 rings or less guideline. Practices warm transfer and proper on-hold techniques.* Maintains referrals and insurance information. Obtains referrals or schedules referrals upon receipt from referring location. Ensures referrals are attached with an approved insurance authorization. Obtains insurance authorizations as necessary.* Recommends to practice manager any process improvements needed to improve quality of service. Maintains appearance and cleanliness of the reception area. Actively engages in team huddles and staff meetings. **Qualifications** **Education** * High School Diploma or GED, Minimum (Required) **Experience** * 1 year Medical Office experience (Preferred)To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers.