Office Assistant - Williamsburg HREA

Riverside Hospital; Williamsburg (VA); On-site; USD 23,000 - 30,000; Full time

Job summary

Riverside Hospital in Williamsburg, Virginia is seeking a friendly front desk team member to handle patient registration, check-in and check-out, verify insurance eligibility, and update demographics in the registration system.

You will greet patients, answer multi-line phone calls, schedule appointments, manage referrals, collect payments, and support other practices in the region as needed. The role emphasizes excellent customer service and accurate, courteous communications.

Qualifications

• Education: High School Diploma or GED (Required)
• Experience: 1 year Medical Office experience (Preferred)

Responsibilities

• Checks patients in and out and updates demographics in the registration system.
• Collects payments for appointments, forms, or past due balances.
• Schedules and reschedules appointments and manages referrals.
• Completes chart prep and prints visit-related documents (consents, receipts, visit summaries).
• Greets patients with professional, friendly service and maintains a helpful, organized reception area.

Education

High School Diploma or GED

Job description

Williamsburg, Virginia

Hiring Range

$16.80 - $21.83/Hourly

Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.

Overview

Responsibilities include checking in and checking out patients, verifying insurance eligibility, maintaining patient registration by properly entering and updating patient demographics within the patient registration software, greeting patients while answering multi-phone lines, scheduling/rescheduling appointments, creating/scheduling referrals, completing chart prep and providing information to and for the patients. May be asked to float to other practices within the region providing support as needed.

What you will do

Ensures all patients' registration and demographics information is correct and updated as needed. Completes check-in and check-out in a timely manner. Collects payments from patients regarding appointments, forms, or past due balances. Monitors daily schedule including scheduling/rescheduling appointments, when necessary, i.e. doctor's illness, meetings, or vacation. Completes clerical chart prep, prepares and prints visit related documents, i.e. consents, receipts, visit summaries, etc.

Promotes the Riverside Care Difference through exceptional customer service. Greets all participants to the practice with immediate acknowledgment with eye contact and smile. Manages patient expectations with clear explanations. Uses good telephone etiquette including 4-part greeting and 3 rings or less guideline. Practices warm transfer and proper on-hold techniques.

Maintains referrals and insurance information. Obtains referrals or schedules referrals upon receipt from referring location. Ensures referrals are attached with an approved insurance authorization. Obtains insurance authorizations as necessary.

Recommends to practice manager any process improvements needed to improve quality of service. Maintains appearance and cleanliness of the reception area. Actively engages in team huddles and staff meetings.

Qualifications

• Education: High School Diploma or GED, Minimum (Required)
• Experience: 1 year Medical Office experience (Preferred)

To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers .