Business Office Associate (Labor Pool)

Riverside Hospital; Newport News (VA); On-site; USD 23,000 - 30,000; Part time

Job summary

Riverside Health System is seeking a flexible administrative team member in Newport News, VA. The role supports benefit collections, charge reconciliation, insurance verification and patient registration, as well as scheduling appointments and coordinating referrals.

Responsibilities include data entry, answering phones, onboarding support for new staff, and maintaining office equipment. The position requires a HS diploma and preferred AA degree and CHAA certification.

Qualifications

• High School Diploma or GED required.
• Associates Degree in Business or related field preferred.
• 1 year related office experience preferred.
• Certified Healthcare Access Associate (CHAA) certification preferred.

Responsibilities

• Demonstrates organization of work and independent performance.
• Resolves all incoming doctor orders and referrals within 24 hours of referral assignment.
• Completes all paperwork and forms for procedures according to department policies.
• Maintains patient wait/registration times to enhance the patient experience.
• Enters data accurately into computer systems for registrations and orders.
• Works with team and supports training and onboarding of new staff.
• Ensures workflows are executed to meet deadlines.
• Maintains courtesy and respect in all patient encounters.
• Adapts to rotating schedules and traveling to other facilities as needed.

Education

HS diploma or GED

Associate degree

Job description

Newport News, Virginia

Hiring Range

$16.80 - $21.83/Hourly

Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.

Hours: Labor Pool (as needed)

Overview

The staff member will strive to exceed the customers' expectations by demonstrating flexibility and sensitivity necessary to respond to the customers' needs. Responsible for all benefit collections; charge reconciliation, payment posting, insurance verification and authorization. Accountable for customer registration in iCare. Performs a variety of administrative duties that supports team such as answering phones and scheduling appointments for patients. Responsible for contacting patients on the Referral Work queues and place notations as needed. Required to be flexible in their work assignments as other duties may be assigned. The staff member will also assist with new employee on-boarding training. Responsible for the maintenance of office equipment and supplies required to support the facility operations.

What you will do

• Demonstrates organization of work, knowledge of process/ procedures for applicable patient care setting and performs independently without close supervision.
• Works effectively to resolve all incoming doctors orders and referrals within 24 hours of referral assignment.
• Completes all paperwork/computer based forms associated with all procedures according to department policies.
• Demonstrates flexibility and utilizes best practices to decrease patient appointment lag. Ensures that patient Wait/Registration times are consistently maintained at optimal levels to enhance the patient experience.
• Accurately and efficiently enters data into computer systems for registrations, doctor orders and other data entry responsibilities.
• Demonstrates teamwork and works well independently by seeking assistance when needed. Takes ownership and a positive approach in the training and support of team members. Keeps team informed to support efficient department operations.
• Departmental tasks align with procedural volumes/measurement. Workflow processes are executed accurately and timely to meet deadlines.
• Ensures that patient experience is conveyed in every encounter, that courtesy and respect are exhibited at all times.
• Demonstrates flexibility to changes and adapts to varying work environments and assignments.( Ability to work rotating schedules as well as some light traveling to other facilities as needed. )

Qualifications

Education

• High School Diploma or GED, (Required)
• Associates Degree, Business or related field (Preferred)

Experience

• 1 year Related office experience (Preferred)

Licenses and Certifications

• Certified Healthcare Access Associate (CHAA) - National Association of Healthcare Access Management (NAHAM) (Preferred)

To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers .