Office Assistant - Hayes Medical Center - Labor Pool

Riverside Health; Gloucester Point (VA); On-site; USD 23,000 - 30,000; Full time

Job summary

Riverside Health in Hayes, Virginia is seeking a friendly Medical Office Associate to support patient check-in/check-out, verify insurance, and manage registrations. You will greet patients, answer multi-line calls, schedule appointments, and assist with referrals and chart prep, ensuring smooth patient flow and accuracy across the registration process.

Ideal candidates have a High School Diploma or GED and at least 1 year of medical office experience, with a focus on customer service and

Qualifications

• High school diploma or GED required; 1 year medical office experience preferred.
• Verifies insurance eligibility and maintains accurate patient demographics in registration software.
• Handles scheduling, referrals, and payments with a focus on customer service.

Responsibilities

• Checks in and checks out patients.
• Verifies insurance eligibility.
• Maintains patient registration by entering/updating demographics in the registration software.
• Greets patients while answering multi-phone lines.
• Schedules/reschedules appointments.
• Creates/schedules referrals and prints visit-related documents.
• Promotes Riverside Care Difference through exceptional customer service.
• Greets participants with acknowledgement, eye contact, and a smile.
• Uses proper telephone etiquette with a 4-part greeting and 3 rings or less.

Skills

Insurance verification

Registration software

Appointment scheduling

Payments collection

Check-in/out

Customer service

Phone etiquette

Education

High School Diploma or GED

Tools

Patient registration software

Job description

Hayes, Virginia Hiring Range $16.80 - $21.83/Hourly Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.

Responsibilities

Responsibilities include checking in and checking out patients, verifying insurance eligibility, maintaining patient registration by properly entering and updating patient demographics within the patient registration software, greeting patients while answering multi-phone lines, scheduling/rescheduling appointments, creating/scheduling referrals, completing chart prep and providing information to and for the patients. May be asked to float to other practices within the region providing support as needed.

• Ensures all patients' registration and demographics information is correct and updated as needed.
• Completes check-in and check-out in a timely manner.
• Collects payments from patients regarding appointments, forms, or past due balances.
• Monitors daily schedule including scheduling/rescheduling appointments, when necessary, i.e. doctor’s illness, meetings, or vacation.
• Completes clerical chart prep, prepares and prints visit related documents, i.e. consents, receipts, visit summaries, etc.
• Promotes the Riverside Care Difference through exceptional customer service.
• Greets all participants to the practice with immediate acknowledgment with eye contact and smile.
• Manages patient expectations with clear explanations.
• Uses good telephone etiquette including 4-part greeting and 3 rings or less guideline.
• Practices warm transfer and proper on-hold techniques.
• Maintains referrals and insurance information.
• Obtains referrals or schedules referrals upon receipt from referring location.
• Ensures referrals are attached with an approved insurance authorization.
• Obtains insurance authorizations as necessary.
• Recommends to practice manager any process improvements needed to improve quality of service.
• Maintains appearance and cleanliness of the reception area.
• Actively engages in team huddles and staff meetings.

Qualifications

Education High School Diploma or GED, Minimum (Required) Experience 1 year Medical Office experience (Preferred)

If loving your work is important to you, consider a career at Riverside. By joining our team, you can make a difference in people's lives. Our mission is to care for others as we would care for those we love. We extend that sense of caring to every patient, resident and customer, as well as to each member of our team. We offer care at all stages of life, in hundreds of locations, giving you room to grow your career, along with great benefits and perks. At Riverside Health, your trust and safety are our top priorities.