Business Office Associate (Labor Pool)

Riverside Health; Newport News (VA); On-site; USD 23,000 - 30,000; Part time

Job summary

Riverside Regional Medical Center in Newport News, VA, is seeking a part-time Business Office Associate in the Labor Pool. The role involves patient registrations, insurance verification, and scheduling, with a focus on efficient workflow and excellent customer service.

Responsibilities include posting payments, reviewing referrals, and data entry in iCare. Prior office experience is preferred; CHAA certification is a plus. Training and onboarding support for new staff are provided.

Qualifications

• High School Diploma or GED is required.
• Associates degree in business or related field preferred.
• Certified Healthcare Access Associate (CHAA) certification preferred.

Responsibilities

• Organize work flow and follow department procedures with minimal supervision.
• Resolve doctor orders and referrals within 24 hours of assignment.
• Complete all registrations and forms per policy using computer systems.
• Maintain optimal patient wait and registration times to improve experience.
• Enter data accurately for registrations and orders in the system.
• Support team through onboarding and training of new staff.

Skills

Data entry

Phone handling

Scheduling

Customer service

Education

High School Diploma or GED

Associates Degree, Business or related field

Certified Healthcare Access Associate (CHAA)

Tools

iCare

Job description

Business Office Associate (Labor Pool)# Careers## Business Office Associate (Labor Pool)Apply: Riverside Regional Medical Center - Newport News, Virginia: Part time: Posted Today: 2026-038975Newport News, Virginia**Hiring Range**$16.80 - $21.83/HourlyActual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.**Hours:** Labor Pool (as needed)**Overview** The staff member will strive to exceed the customers' expectations by demonstrating flexibility and sensitivity necessary to respond to the customers' needs. Responsible for all benefit collections; charge reconciliation, payment posting, insurance verification and authorization. Accountable for customer registration in iCare. Performs a variety of administrative duties that supports team such as answering phones and scheduling appointments for patients. Responsible for contacting patients on the Referral Work queues and place notations as needed. Required to be flexible in their work assignments as other duties may be assigned. The staff member will also assist with new employee on-boarding training. Responsible for the maintenance of office equipment and supplies required to support the facility operations. **What you will do*** Demonstrates organization of work, knowledge of process/ procedures for applicable patient care setting and performs independently without close supervision.* Works effectively to resolve all incoming doctors orders and referrals within 24 hours of referral assignment.* Completes all paperwork/computer based forms associated with all procedures according to department policies.* Demonstrates flexibility and utilizes best practices to decrease patient appointment lag. Ensures that patient Wait/Registration times are consistently maintained at optimal levels to enhance the patient experience.* Accurately and efficiently enters data into computer systems for registrations, doctor orders and other data entry responsibilities.* Demonstrates teamwork and works well independently by seeking assistance when needed. Takes ownership and a positive approach in the training and support of team members. Keeps team informed to support efficient department operations.* Departmental tasks align with procedural volumes/measurement. Workflow processes are executed accurately and timely to meet deadlines.* Ensures that patient experience is conveyed in every encounter, that courtesy and respect are exhibited at all times.* Demonstrates flexibility to changes and adapts to varying work environments and assignments.( Ability to work rotating schedules as well as some light traveling to other facilities as needed. )**Qualifications** **Education*** High School Diploma or GED, (Required)* Associates Degree, Business or related field (Preferred)**Experience*** 1 year Related office experience (Preferred)**Licenses and Certifications*** Certified Healthcare Access Associate (CHAA) - National Association of Healthcare Access Management (NAHAM) (Preferred)To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers.