Front Office Supervisor - Riverside Pulmonary and Sleep - Williamsburg

101 Riverside Hospital, Inc.; United States; On-site; USD 28,000 - 37,000; Full time

Job summary

Riverside Health in Williamsburg, VA is seeking an Office Manager to supervise the clerical team and daily office operations. You will support the Office Manager and Practice Director, supervise personnel, manage supplies, and ensure smooth scheduling and patient flow.

The role requires strong customer service, knowledge of coding and billing, and the ability to train staff. Competitive hourly pay and benefits are offered; opportunity to contribute to high-quality patient care within Riverside

Qualifications

• High school diploma or equivalent is required.
• Associate degree preferred.
• 1–3 years medical office experience preferred.
• 1–3 years coding experience preferred.
• 1–3 years insurance experience preferred.

Responsibilities

• Assist patients with bills, insurance, and related issues.
• Refer to appropriate team member when unable to assist directly.
• Fill in for any office position as needed to maintain operations.
• Monitor facilities and keep waiting, reception, and exam areas clean.
• Ensure closing procedures and deposits are accurate.
• Maintain customer service focus across the practice.
• Improve patient perception using feedback from surveys.
• Resolve care access and service concerns or complaints.
• Ensure equipment is maintained and supplies stocked.
• Evaluate staff mix to improve efficiency and effectiveness.
• Keep appointment slots full by rescheduling no-shows.
• Oversee orientation for new hires and mandatory training.
• Train front office staff and oversee medical records completeness.

Skills

Medical office administration

Education

High school or equivalent

Associates Degree

Job description

Williamsburg, Virginia Hiring Range $20.40 - $26.55/Hourly. Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.

Overview

Works under the supervision of the Office Manager and Practice Director. Responsible for supervising the daily activities of the clerical team members. Oversees the day to day operations of the office and ensures smooth, efficient flow of patients through the office. Assists the Office Manager by providing feedback related to evaluations and disciplines. Orders medical and office supplies. Maintains current knowledge of coding, scheduling of appointments and efficient, customer-friendly practices of the office. Advises patients and/or patient family members regarding insurance, billing, surgical and other issues or refers them to the appropriate team member who can help. Train or coordinate training of new front office employees. Schedule day to day activities of the physician. Other duties as assigned including but not limited to the ability to fill most positions in the event of vacancies and to assist with office efficiency. Maintains our professional standards.

What you will do

• Assists patients regarding bills, insurance, and other issues.
• Refers to appropriate team member when unable to help personally.
• Assists or fills in for any office position.
• Monitors facilities on an ongoing basis and assures the cleanliness of all waiting areas, reception areas, patient exam areas, employee break areas, restrooms, and other common areas.
• Ensures closing procedures and deposit is completed accurately.
• Assures that customer service is a focus of the practice.
• Uses information from patient satisfaction surveys to improve patient perception of care.
• Resolves concerns and responds to complaints related to care, access, and service.
• Assures equipment is maintained and supplies are ordered and stocked as necessary.
• Evaluates skill mix and utilization of team members to identify areas for improved effectiveness and efficiency.
• Appointment slots are kept full by rescheduling no shows and utilizing any other means necessary to maintain patient volume.
• Coordinates department‑specific new hire orientation to minimize voluntary turnover.
• Coordinates, plans, and monitors education including mandatory education and orientation.
• Trains front office staff.
• Oversees the completeness and accuracy of medical records for continuity of care and timely service.
• Responsible for the supervision of the operational aspects of the practice including physician's schedule, appointments, staffing levels, payroll, customer service, access to care, and account management if applicable.
• Maintains scheduling per the physician matrix and physician requests.
• Assures co‑pays are collected and insurance is properly documented.
• Averages less than 5% error rate in setting up cases and appointments.
• Time of service collections should be at least 25-30%.

Qualifications

• Education: High school or equivalent (Required)
• Education: Associates Degree (Preferred)
• Experience: 1-3 years Medical Office experience (Preferred)
• Experience: 1-3 years Coding experience (Preferred)
• Experience: 1-3 years Insurance experience (Preferred)

If loving your work is important to you, consider a career at Riverside. By joining our team, you can make a difference in people's lives. Our mission is to care for others as we would care for those we love. We extend that sense of caring to every patient, resident and customer, as well as to each member of our team. We offer care at all stages of life, in hundreds of locations, giving you room to grow your career, along with great benefits and perks. At Riverside Health, your trust and safety are our top priorities.