Office Assistant/Call Center - Cardiology Specialists

Riverside Health; Newport News (VA); On-site; USD 23,000 - 30,000; Full time

Job summary

Riverside Regional Medical Center - Medical Office Building in Newport News, Virginia is hiring an Office Assistant/Call Center for Cardiology Specialists. This full-time role involves handling patient registration, insurance eligibility, and appointment coordination while greeting patients and answering phone lines.

You will process referrals, chart prep, and ensure accurate demographics; monitor daily schedules; and report any compliance issues.

Qualifications

• High school diploma or equivalent is preferred.
• 1-3 years of medical office experience preferred.

Responsibilities

• Ensures all patients' registration and demographics information is correct and updated as needed.
• Monitors daily schedule, schedules/reschedules appointments when necessary (doctor’s illness, meetings, or vacation).
• Obtains referrals and insurance information.
• Completes clerical chart prep, prints visit summaries, receipts and other related documents.
• Reports potential compliance concerns to the appropriate person.

Education

High school or equivalent (Preferred)

Job description

Office Assistant/Call Center - Cardiology Specialists# Careers## Office Assistant/Call Center - Cardiology SpecialistsApply: Riverside Regional Medical Center - Medical Office Building - Newport News, Virginia: Full time: Posted Today: 2026-038632Newport News, Virginia**Hiring Range**$16.80 - $21.83/HourlyActual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs. **Overview** The office assistant works under the direct supervision of the office manager. Primary responsibilities include insurance eligibility, patient registration and reconciliation within the patient registration software, properly entering patient demographics, as well as greeting patients while answering the phone lines. Also responsible for taking appropriate phone messages, scheduling appointments, creating referrals, completing chart prep, providing information to and for the patients, maintenance and upkeep of the reception area, distributing mail and assisting other employees as needed. The office assistant also identifies, corrects, and reports compliance, insurance, and billing anomalies as they are recognized. **What you will do** * Ensures all patients' registration and demographics information is correct and updated as needed. Monitors daily schedule, schedules/reschedules appointments when necessary, i.e. doctor’s illness, meetings, or vacation. Obtains referrals and insurance information. Completes clerical chart prep, prepares and prints visit summaries, receipts and other related documents. Reports any potential compliance concerns to the appropriate person.* Recommends to office manager any process improvements needed to improve quality of service. Maintains appearance and cleanliness of the reception area. Actively engages in team huddles and staff meetings.* Promotes the daily workflow. Preps charts in advance of visit. Greets all participants to the practice with immediate acknowledgment with eye contact and smile. Check-in process and demographic updates done in timely manner. Manages patient expectations with clear explanations. Uses good telephone technique including 4 part greeting and 3 rings or less guideline. Observes transfer and on-hold techniques. **Qualifications** **Education** * , High school or equivalent (Preferred) **Experience** * 1-3 years Medical Office experience (Preferred)To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers.