Office Assistant

Express Employment Professionals - Cincinnati East; Helena (MT); On-site; USD 32,000 - 42,000; Full time

Job summary

Express Employment Professionals - Cincinnati East is seeking an organized Office Assistant to support daily operations, dispatch tow trucks, and maintain scheduling while delivering excellent customer service. This role serves as a primary contact for customers and drivers, requiring strong communication, multitasking, and meticulous attention to detail.

The position involves dispatching tow trucks, answering calls, scheduling services, data entry, and coordinating with drivers and management

Qualifications

• Strong communication and customer service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Comfort using computers, scheduling software, and phones.
• Attention to detail and accuracy with data entry.
• Dependable, punctual, and professional.
• Dispatch or call-center experience is a plus but not required.

Responsibilities

• Dispatch tow trucks efficiently and accurately based on service needs and availability.
• Answer incoming phone calls, gather customer information, and respond professionally.
• Schedule tows and related services, maintaining an organized daily schedule.
• Perform data entry and maintain accurate records in company systems.
• Provide friendly, calm, and helpful customer service—often in high-stress situations.
• Coordinate communication between drivers, customers, and management.
• Assist with general office tasks as needed.

Skills

Communication

Customer service

Multitasking

Attention to detail

Data entry

Professionalism

Tools

Scheduling software

Phone systems

Data entry software

Job description

Job Summary

We are seeking a reliable and organized Office Assistant to support daily operations by dispatching tow trucks, scheduling services, and providing excellent customer service. This role is a key point of contact for customers and drivers and requires strong communication, multitasking, and attention to detail.

Key Responsibilities

• Dispatch tow trucks efficiently and accurately based on service needs and availability
• Answer incoming phone calls, gather customer information, and respond professionally
• Schedule tows and related services, maintaining an organized daily schedule
• Perform data entry and maintain accurate records in company systems
• Provide friendly, calm, and helpful customer service—often in high-stress situations
• Coordinate communication between drivers, customers, and management
• Assist with general office tasks as needed

Qualifications & Skills

• Strong communication and customer service skills
• Ability to multitask and stay organized in a fast-paced environment
• Comfort using computers, scheduling software, and phones
• Attention to detail and accuracy with data entry
• Dependable, punctual, and professional
• Dispatch or call-center experience is a plus but not required

Physical & Work Requirements

• Ability to work seated at a desk and use a computer and phone for extended periods
• Required to work in-office during scheduled business hours
• Occasional lifting of light office materials (files, paperwork)

Why This Role

• Stable weekday schedule with no evenings or weekends
• Essential role supporting daily operations
• Team-oriented work environment with consistent hours