Overnight Tow Dispatch Coordinator

Navigate Search; New York (NY); On-site; USD 45,000 - 60,000; Full time

Job summary

Navigate Search seeks a Tow Dispatch Coordinator to manage daily operations, coordinate drivers, monitor jobs, and communicate with customers and drivers. The role emphasizes organization, adaptability, and comfort with multiple software systems.

Candidates should be tech-savvy, able to learn dispatch platforms and GPS tools quickly, and capable of handling a rotating schedule including overnights. Strong communication and problem-solving skills are essential.

Qualifications

• Experience or foundational knowledge in trucking, towing, logistics, transportation, or dispatch preferred but not required.
• Strong computer proficiency with multiple applications and systems.
• Tech-savvy with quick learning of new software and technologies.
• Experience with dispatch platforms, GPS tracking systems, CRM, or transportation software is a plus.
• Excellent multitasking and organizational skills.
• Strong ability to prioritize and remain calm under pressure.
• Exceptional communication and problem-solving skills.
• Self-motivated and eager to grow professionally.
• Positive work ethic and ability to work independently or in a team.
• Must be available to work a rotating schedule of four consecutive days on followed by four consecutive days off (including weekends and holidays); Overnight hours 6PM–6AM.

Responsibilities

• Coordinate and dispatch drivers, tow operators, or trucking personnel.
• Monitor active jobs and ensure schedules are met.
• Communicate with drivers, customers, and internal teams on status and updates.
• Prioritize tasks in a fast-paced environment.
• Track vehicle locations, route progress, and operational updates using dispatch software and GPS.
• Input, update, and maintain accurate records in company systems.
• Handle calls, emails, and customer requests professionally.
• Resolve scheduling conflicts and adapt to changing priorities.
• Maintain attention to detail and timely completion of assignments.
• Assist with operational coordination and other admin tasks.
• Identify opportunities to improve efficiency and streamline operations.

Skills

Communication

Organization

Multitasking

Problem-solving

Tools

Dispatch platforms

GPS tracking systems

CRM systems

Transportation software

Microsoft Office

Google Workspace

Job description

The Tow Dispatch Coordinator will play a key role in coordinating daily operations by managing incoming calls, scheduling and assigning drivers, monitoring jobs in progress, communicating with customers and drivers, and ensuring efficient workflow throughout the day. The successful candidate must be highly organized, adaptable, and comfortable working with technology and multiple software systems.

Responsibilities:

• Coordinate and dispatch drivers, tow operators, or trucking personnel efficiently and effectively
• Monitor active jobs and deliveries while ensuring schedules are met
• Communicate clearly with drivers, customers, and internal team members regarding job status and updates
• Prioritize and manage multiple tasks simultaneously in a fast-paced environment
• Track vehicle locations, route progress, and operational updates through dispatch software and GPS systems
• Input, update, and maintain accurate records within company systems
• Handle incoming calls, emails, and customer requests professionally
• Resolve scheduling conflicts and respond quickly to changing priorities
• Maintain strong attention to detail while ensuring timely completion of assignments
• Assist with operational coordination and support additional administrative tasks as needed
• Identify opportunities to improve efficiency and contribute ideas to streamline operations

Requirements:

• Prior experience or foundational knowledge in the trucking, towing, logistics, transportation, or dispatch industry preferred, not required
• Strong computer proficiency and confidence using multiple applications and systems simultaneously
• Tech-savvy with the ability to quickly learn new software and technologies
• Experience with dispatch platforms, GPS tracking systems, Microsoft Office, Google Workspace, CRM systems, or transportation software is a plus
• Excellent multitasking and organizational skills
• Strong ability to prioritize responsibilities and remain calm under pressure
• Exceptional communication and problem-solving skills
• Self-motivated, ambitious, and eager to grow professionally
• Positive attitude with a strong work ethic
• Ability to work independently and as part of a team
• Strong attention to detail and sense of urgency
• Must be available to work a rotating schedule of four (4) consecutive days on followed by four (4) consecutive days off. This schedule includes weekends and holidays, as required.
• Overnight Work hours are from 6PM to 6AM