Office Assistant

Grand Rapids Community College; Grand Rapids (MI); On-site; USD 21,000 - 30,000; Part time

Job summary

Grand Rapids Community College (GRCC) is seeking a friendly front desk specialist to provide customer service to visitors, students, faculty and staff, ensuring front-line coverage for safety and security on campus. You will assist with college information and enrollment resources, respond to calls, emails, and inquiries, and help with basic technology tasks.

This part-time role requires teamwork, multitasking, and the ability to work with diverse groups.

Qualifications

• Proven ability to provide excellent customer service and interpersonal skills.
• Ability to work effectively with people of diverse ages, ethnic and language backgrounds.
• Ability to perform duties with limited supervision and be a team player.

Responsibilities

• Provide friendly, professional customer service to visitors, students, faculty, and staff while ensuring front-line coverage for safety and security within the facility.
• Assist students and community members from diverse backgrounds with college information and postsecondary education resources.
• Respond to incoming calls, emails, and in-person inquiries efficiently and professionally.
• Provide basic guidance on enrollment steps, including placement testing, financial aid, and registration processes.
• Help students navigate campus resources and services to support a successful transition into college.
• Assist with planning and running department events and programs as needed
• Provide basic technology and administrative support, including password resets, document preparation, copying, and assisting with computers and printers.
• Assist faculty and staff with classroom setup, workroom organization and inventory of materials, as needed.

Skills

Customer service

Interpersonal skills

Diversity awareness

Team player

Multitasking

Tools

Gmail

Zoom

Microsoft Office

Google Workspace

PeopleSoft

Element451

Job description

Work Hours/Schedule 16 hrs/wk, flexible (Mon-Fri 8am-5pm)

Description

• Provide friendly, professional customer service to visitors, students, faculty, and staff while ensuring front-line coverage for safety and security within the facility.
• Assist students and community members from diverse backgrounds with college information and postsecondary education resources.
• Respond to incoming calls, emails, and in-person inquiries efficiently and professionally.
• Provide basic guidance on enrollment steps, including placement testing, financial aid, and registration processes.
• Help students navigate campus resources and services to support a successful transition into college.
• Assist with planning and running department events and programs as needed
• Provide basic technology and administrative support, including password resets, document preparation, copying, and assisting with computers and printers.
• Assist faculty and staff with classroom setup, workroom organization and inventory of materials, as needed.
• Perform other duties as assigned by the Support Staff and Department Heads (Biological Sciences and Physical Sciences).

Requirements

• Proven ability to provide excellent customer service and interpersonal skills in a demanding multi-tasking work environment.
• Ability to work effectively with people of diverse ages, ethnic, language-barriers, and socio-economic backgrounds.
• Ability to perform duties with limited supervision.
• Must have a positive attitude and enjoy working with people; be friendly, cordial, and a team player in a multi-person office.
• Knowledge in Gmail, Zoom, Microsoft Office and Google Workspace.
• Willingness to learn new systems such as PeopleSoft, Element451, etc.
• Must be able to lift and move up to 25 pounds.
• Adhere to departmental dress code.
• Must be dependable and reliable.
• Prior knowledge of GRCC campus