Administrative Assistant I

Kansas City Kansas Community College.; Kansas City (KS); On-site; USD 24,000 - 34,000; Part time

Job summary

Kansas City Kansas Community College seeks an Administrative Assistant I (Part-Time) to serve as the first point of contact at the Adult and Continuing Education department. You will support front-line operations, assist with enrollment and program inquiries, and maintain academic and payment records.

Responsibilities include greeting visitors, answering calls and emails, processing non-credit enrollments, and assisting with class packets.

Qualifications

• High School diploma or GED required.
• Two years of customer service experience required.
• Bilingual English/Spanish preferred for effective communication.
• Associate degree or higher preferred.
• Experience with Student Management Systems is a plus.
• Experience working in a professional office setting is advantageous.

Responsibilities

• Greet visitors and provide front-line assistance to students and staff.
• Handle phone and email inquiries in a timely manner.
• Assist with enrollment in non-credit courses and ABE/ESL/GED programs.
• Process payments and maintain accurate student records.
• Prepare and organize class packets and manage front desk tasks.

Skills

Customer service

Bilingual English/Spanish

Microsoft Office

Confidentiality

Education

High School diploma or GED

Associate degree or higher

Tools

Microsoft Office

Student Management Systems

Job description

Administrative Assistant I (Part-Time)

JOB CLASSIFICATION

Pay grade level: N/A
Compensation: $21.00per hour
Employee category: Staff
Staff Position Type: Part-Time
Department: Adult and Continuing Education
Reports to: Director of Adult and Continuing Education
FLSA status: Non-Exempt
Job Code: TBD
Location: Primarily Main Campus or KCKCC Community Education, Health and Wellness Center- Downtown (KCK CEHWC), but any other college location as assigned by the appropriate administrator

SUMMARY

As the first point of contact for our department, the Administrative Assistant delivers exceptional customer service to prospective and current students, staff, and community members. This role handles front-line operations, including face-to-face assistance, course enrollment, program inquiries, and general administrative support.

POSITION DESCRIPTION

Front Desk & Customer Service

• Welcoming Environment: Greet visitors, students, and staff to foster a welcoming, supportive learning space.
• Front Line Support: Provide navigational, technical, and general assistance to visitors in person.
• Lobby & Desk Maintenance: Assist with general paperwork, filing, and keeping the front desk and lobby organized.

Communications & Inquiries

• Phone & Email: Answer, direct, and return calls or voicemail messages in a timely manner.
• Digital Correspondence: Monitor and respond to general email inquiries promptly.

Enrollment & Student Records

• Registration: Answer questions and enroll students in non-credit courses, as well as ABE/ESL/GED programs during peak enrollment periods.
• Course Updates: Notify students of cancelled classes; process drops and refunds as needed.
• Class Preparation: Assemble and maintain instructor and student class packets.

Administrative & Financial Operations

• Database & Reporting: Maintain the Lumens database regularly and generate required reports.
• Payment Processing: Safely collect and process payments during enrollment periods following strict security protocols.
• Inventory Control: Monitor, order, and restock office supplies.
• Other: Perform additional duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

Communication: Strong written and oral communication skills.

Technical Proficiency: Proficient in Microsoft Office (Word, Excel, Outlook) with the ability to learn and adapt to new software and division technology.

Multi-tasking & Detail: Detail-oriented with a proven ability to multitask in an active environment.

Collaboration & Privacy: Strong commitment to working with students and staff from varied backgrounds while maintaining strict confidentiality within Adult and Continuing Education.

MINIMUM QUALIFICATIONS

• High School diploma or GED equivalent.
• Two (2) years of customer service experience.

PREFERRED QUALIFICATIONS

• Bilingual fluency in English and Spanish (verbal and written).
• An associate degree or higher.
• Experience working in a professional office setting.
• Experience working with Student Management Systems.
• Experience working with diverse student populations.

WORKING CONDITIONS

The physical demands of this role include standing, talking, hearing, walking, sitting, bending, twisting, and sometimes lifting. The employee is responsible for safety, well-being, and maintaining work output.

WORK SCHEDULE

Part-time up to 29 hours per week. Must be able to work a variable schedule/hour to meet operational needs. May require evening and weekend hours.

***This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. This job description may be revised as additional duties and responsibilities are developed.

KCKCC is an Equal Opportunity Employer