Office Assistant, Care Center Student Worker (Part-time, Temporary)

Wake Technical Community College; Raleigh (NC); On-site; USD 21,000 - 25,000; Part time

Job summary

Wake Tech Community College seeks an Office Assistant for the Care Center to greet visitors, assist students and staff, and connect individuals with essential resources. You will handle front desk inquiries, guide students to resources like The Nest, and coordinate with Care Center staff to maintain a welcoming environment.

The role requires strong customer service, clear communication, and the ability to manage multiple tasks while maintaining confidentiality.

Qualifications

• Demonstrate excellent customer service, customer relations skills, and a positive, welcoming attitude.
• Exhibit exceptional telephone etiquette and the ability to communicate effectively both orally and in writing.
• Be proficient in Microsoft Office applications, as well as search engines and equivalents.
• Ability to manage multiple tasks simultaneously and work independently as well as cooperatively in a team environment.
• Maintain confidentiality and handle sensitive student information with care.

Responsibilities

• Greet and assist students, staff, and visitors at the Care Center front desk, providing prompt, courteous service to all inquiries.
• Provide general Care Center services information, assist students with resources (e.g., technology, The Nest), and refer inquiries to appropriate staff as needed.
• Provide general office support for the department
• Data entry, scanning, copying or collating materials, and sorting or delivering department mail
• Assist with appointment scheduling for prospective and current students
• Assist with campus events such as Open House, departmental activities, and workshops
• Monitor and track activity in Qless as required
• Maintain a clean, welcoming, inclusive, and supportive environment for all students accessing Care Center services
• Provides support in other Enrollment & Student Services (ESS) departments as needed

Skills

Customer service

Telephone etiquette

Communication skills

Multitasking

Confidentiality

Teamwork

Tools

Microsoft Office

Job description

The Care Center Office Assistant serves as the first point of contact for visitors, providing prompt and courteous service to students, faculty, and staff while fostering a welcoming environment. This role supports daily operations and Care Center staff, connecting students to essential resources such as the food pantry, emergency aid, student support services, wellness services, and success coaching.,

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described.

• Greet and assist students, staff, and visitors at the Care Center front desk, providing prompt, courteous service to all inquiries
• Provide general Care Center services information, assist students with resources (e.g., technology, The Nest), and refer inquiries to appropriate staff as needed

• Provide general office support for the department
• Data entry, scanning, copying or collating materials, and sorting or delivering department mail

Assist with appointment scheduling for prospective and current students

Assist with campus events such as Open House, departmental activities, and workshops

Monitor and track activity in Qless as required

Maintain a clean, welcoming, inclusive, and supportive environment for all students accessing Care Center services

Provides support in other Enrollment & Student Services (ESS) departments as needed,

Knowledge, Skills, Abilities:

• Demonstrate excellent customer service, customer relations skills, and a positive, welcoming attitude
• Exhibit exceptional telephone etiquette and the ability to communicate effectively both orally and in writing
• Be proficient in Microsoft Office applications, as well as search engines and equivalents
• Ability to manage multiple tasks simultaneously and work independently as well as cooperatively in a team environment
• Be adaptable, punctual, and quick to learn new information
• Maintain confidentiality and handle sensitive student information with care
• Ability to develop positive and collaborative relationships with students and staff

Minimum Requirements

Must be enrolled as a Wake Tech Community College student

Maintain a 2.0 GPA or higher