Office Assistant, Care Center Student Worker (Part-time, Temporary)

Wake Tech; Raleigh (NC); On-site; USD 17,000 - 21,000; Part time

Job summary

Wake Tech's Care Center invites an Office Assistant to be the welcoming first point of contact for students, staff, and visitors. You will greet people, provide information about resources such as The Nest and wellness services, and connect callers with the right staff.

This role supports daily operations, handles basic data entry, scheduling, mail, and event assistance, while maintaining confidentiality and a respectful, inclusive environment.

Qualifications

• Must be enrolled as a Wake Tech Community College student.
• Maintain a 2.0 GPA or higher.

Responsibilities

• Greet and assist students, staff, and visitors at the Care Center front desk, providing prompt, courteous service to all inquiries
• Provide general Care Center services information, assist students with resources (e.g., technology, The Nest), and refer inquiries to appropriate staff as needed
• Provide general office support for the department
• Data entry, scanning, copying or collating materials, and sorting or delivering department mail
• Assist with appointment scheduling for prospective and current students
• Assist with campus events such as Open House, departmental activities, and workshops
• Monitor and track activity in Qless as required
• Maintain a clean, welcoming, inclusive, and supportive environment for all students accessing Care Center services
• Provides support in other Enrollment & Student Services (ESS) departments as needed

Skills

Customer service

Telephone etiquette

Microsoft Office

Multitasking

Written communication

Confidentiality

Teamwork

Adaptability

Learning agility

Education

Enrollment as Wake Tech student

Tools

Qless

Job description

The Care Center Office Assistant serves as the first point of contact for visitors, providing prompt and courteous service to students, faculty, and staff while fostering a welcoming environment. This role supports daily operations and Care Center staff, connecting students to essential resources such as the food pantry, emergency aid, student support services, wellness services, and success coaching.

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described.

• Greet and assist students, staff, and visitors at the Care Center front desk, providing prompt, courteous service to all inquiries
• Provide general Care Center services information, assist students with resources (e.g., technology, The Nest), and refer inquiries to appropriate staff as needed
• Provide general office support for the department
• Data entry, scanning, copying or collating materials, and sorting or delivering department mail
• Assist with appointment scheduling for prospective and current students
• Assist with campus events such as Open House, departmental activities, and workshops
• Monitor and track activity in Qless as required
• Maintain a clean, welcoming, inclusive, and supportive environment for all students accessing Care Center services
• Provides support in other Enrollment & Student Services (ESS) departments as needed

Knowledge, Skills, Abilities:

• Demonstrate excellent customer service, customer relations skills, and a positive, welcoming attitude
• Exhibit exceptional telephone etiquette and the ability to communicate effectively both orally and in writing
• Be proficient in Microsoft Office applications, as well as search engines and equivalents
• Ability to manage multiple tasks simultaneously and work independently as well as cooperatively in a team environment
• Be adaptable, punctual, and quick to learn new information
• Maintain confidentiality and handle sensitive student information with care
• Ability to develop positive and collaborative relationships with students and staff

Minimum Requirements:

• Must be enrolled as a Wake Tech Community College student
• Maintain a 2.0 GPA or higher