Office Assistant

Grand Rapids Community College; Grand Rapids (MI); On-site; USD 30,000 - 40,000; Part time

Job summary

Grand Rapids Community College seeks a dedicated professional to provide customer service and administrative support. The successful candidate will answer telephones, assist students with inquiries, and perform various office duties in a welcoming environment.

Candidates should have excellent communication skills, customer service experience, and a positive, team-oriented attitude. Flexibility in work hours may be required, making this a dynamic role suitable for those with strong organizational skills.

Qualifications

• Excellent communication and telephone skills are essential.
• Six months of proven customer service experience is required.
• Ability to handle workloads efficiently and meet deadlines.

Responsibilities

• Answer telephones and respond to inquiries professionally.
• Provide customer service and information about college resources.
• Perform administrative duties and assist students and staff.

Skills

Communication skills

Customer service experience

Computer and data input skills

Problem solving skills

Organizational skills

Team player

Detail-oriented

Stress tolerance

Job description

Work Hours/Schedule Flexible (within the hours of 9 AM to 5 PM)

Responsibilities

• Answer telephones with professionalism and respond to office requests and inquiries
• Customer Service: Provide a welcoming work environment, a general understanding and specific information regarding the College’s resources and offices: Student Life, Financial Aid, Disabilities Support etc.
• Answer basic questions regarding similar services in other departments, i.e., and Admissions, Financial Aid, and Student Financial Services.
• Supporting outreach initiatives to students regarding academic support, personal and professional development
• Perform administrative work and assist student, staff, and faculty questions
• Participate in WCIMA events and programs
• Assist with data collection from students or WCIMA initiatives
• Serve on planning committees for office initiatives
• Perform document management, scanning, and processing of electronic documents
• Reply professionally to e-mail correspondence daily and maintain inbox
• General office duties as needed
• Scan confidential documents as needed
• All other duties as assigned by supervisor

Requirements

• Must possess excellent communication and telephone answering skills with good command of the English language
• Proven customer service experience (six months minimum) with excellent attendance and punctuality
• Excellent computer, Internet, and data input skills showing speed and accuracy
• Excellent written communication skills in responding to Web inquiries
• Comfortable in learning and using new technologies
• Good organizational and problem solving skills
• Comfortable working with students of various ages, ethnic and cultural backgrounds, and experience
• Must have positive attitude and enjoy working with people; be friendly, cordial, and a team player in a multi-person office
• Detail oriented, self-disciplined, strong work ethic, dependable, efficient with ability to handle workloads and deadlines with limited supervision; and high degree of stress tolerance for fast-paced office
• Must project professional image in manner and attire at all times

Additional Information

• Be enthusiastic, driven, creative, and friendly.
• Be sensitive to the needs of current and prospective students.
• Work well in a team environment.
• Passion for diversity and inclusion.