Office Assistant - Adult Education

McHenry County College; Crystal Lake (IL); On-site; USD 20,664 - 26,174; Part time

Job summary

McHenry County College in Crystal Lake, IL is seeking an Office Assistant to support the Adult Education department with administrative tasks and exceptional customer service. This role handles intake, testing processes, and coordination to ensure the office runs smoothly.

Responsibilities include assisting students, community members, and staff by phone, email, and in person; supporting instructors with materials; scheduling and enrollment outreach; and managing files and testing logistics

Qualifications

• High School Diploma or equivalent required.
• Bilingual abilities in English and another language preferred.
• Proficiency with Microsoft Office and standard office equipment.

Responsibilities

• Assist on phone, in person, email, and web conferencing with general questions.
• Support instructors with technology, supplies, and course materials.
• Schedule appointments and contact students for enrollment and retention.
• Refer students to other Adult Education staff when needed.
• Prepare test equipment, materials, forms, and files for testing.
• Help students with registration, intake, and orientation processes.
• Perform clerical duties and manage files; enter IT/facilities tickets.
• Collaborate with staff and vendors; provide backup during absences.

Skills

Customer service

Microsoft Office

Administrative support

Communication skills

Bilingual English/Spanish

Education

High School diploma or equivalent

Job description

Up to 10 hours per week | Saturdays 8:30am – 12:30pm and evenings, 4-8pm | Flexible schedule to meet departmental needs

This position assists the Adult Education department with administrative support, offering solutions for concerns raised by students, community members, and College employees. The Office Assistant is responsible for providing customer service, helping with the intake and testing process, and other duties that ensure the office runs smoothly.

Responsibilities:

• Help students, community members, and College employees on the phone, in-person, via email and virtual web conferencing with general questions
• Provide support to instructors with technology needs, supplies, and course materials
• Schedule appointments and call students for enrollment and retention purposes
• When needed, refer students to other Adult Education office staff
• Prepare and organize test equipment, materials, forms, and files for testing at MCC
• Help students with the registration, intake, and orientation process
• Perform a variety of clerical duties, which may include, but is not limited to: create and maintain digital and paper files, and enter support tickets for IT and/or facilities issues
• Work collaboratively with others (e.colleagues, stakeholders, vendors) to accomplish functions and responsibilities, including providing administrative backup for other departmental administrative support services during breaks, lunches, emergencies, vacations, or other unexpected absences
• Other duties as assigned by the department

Requirements:

• High School Diploma or equivalent

Desired Qualifications:

• Bilingual (English/Spanish, English/Polish, English/Ukrainian, English/Russian)

Skills and Specifications:

• Ability to effectively use Microsoft Office products and office equipment (fax, copier, etc.)
• Ability to apply and adhere to all federal, state and College laws, regulations, and policies, including those that speak to student and employee confidentiality requirements, such as FERPA
• Ability to work and communicate effectively with a wide range of coworkers, applicants, students, community members and vendors
• Commitment to and respect for diversity, equity, and inclusiveness
• Commitment to the College’s mission, vision, values, and goals
• Ability to safely hand, push/pull carts up to 40 pounds and lift up to 25 pounds