Office Assistant

Telnet, Inc.; Franklin (TN); On-site; USD 21,000 - 30,000; Full time

Job summary

Telnet, Inc. in Franklin, TN seeks a dental front office professional to schedule patient appointments, collect demographics, and manage registration. You will input data into management systems and coordinate with insurers to ensure smooth clinic flow.

The role requires a high school diploma and at least two years of customer service or clerical work; preferred is an active TN RDA license with dental terminology knowledge. A driver’s license and background check are required.

Qualifications

• High School Diploma or equivalent; two years' customer service/clerical experience.
• Current driver’s license and Tennessee Bureau of Investigation background check required.
• Substitution of education for experience allowed up to two years (45 quarter hours may substitute).

Responsibilities

• Schedule and manage patient appointments
• Inform patients of any visit requirements
• Collect and update client demographic information for registration purposes
• Review documentation to determine eligibility for federal and state programs
• Input data into the health department management information systems
• Interact with multiple computer software systems to input/receive information
• Process the cash drawer and balance to ensure fiscal responsibility
• Inform clients of their rights and responsibilities for participation in programs
• Obtain prior authorization per guidance, before releasing medical information
• Assist in obtaining prior authorization from insurers through the gathering and submission of documentation before services are rendered, as applicable
• Compile appropriate forms for services requested to ensure efficient clinic flow
• Scanning and Indexing records into the electronic dental record
• Maintain a positive, constructive, and cooperative work environment

Education

High School Diploma or equivalent

Job description

• Schedule and manage patient appointments


• Inform patients of any visit requirements


• Collect and update client demographic information for registration purposes


• Review documentation to determine eligibility for federal and state programs


• Input data into the health department management information systems


• Interact with multiple computer software systems to input/receive information


• Process the cash drawer and balance to ensure fiscal responsibility


• Inform clients of their rights and responsibilities for participation in programs


• Obtain prior authorization per guidance, before releasing medical information


• Assist in obtaining prior authorization from insurers through the gathering and submission of documentation before services are rendered, as applicable


• Compile appropriate forms for services requested to ensure efficient clinic flow


• Scanning and Indexing records into the electronic dental record


• Maintain a positive, constructive, and cooperative work environment

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:

High School Diploma or equivalent and experience equivalent to two years of full-time customer service delivery and/or clerical/office work. This position requires a current driver’s license and Tennessee Bureau of Investigation background check.

Substitution of Education for Experience: Course work credit received from an accredited college or university may substitute for the required experience on a year-for-year basis to a maximum of two years (e.g., 45 quarter hours may substitute for one year of the required experience).

PREFERRED QUALIFICATIONS:

Prefer candidate to have active TN RDA license to allow for assisting chairside during emergencies or staffing shortages, in addition to possessing dental front office experience including understanding of dental terminology for accurate scheduling and insurance coding.