Healthcare Office Assistant

Nleague Services Inc.; Somerville (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Nleague Services Inc. in Tennessee seeks a Dental Public Health Office Assistant for the Division of Community Health Services. The role performs clerical duties in the health department dental clinic, including patient registration, scheduling, check-in/out, and referral coordination.

This onsite, full-time role runs 8:00 AM–4:30 PM, Monday–Friday. Requirements include a high school diploma or equivalent, a valid driver's license, and a Tennessee background check; TN RDA license is preferred

Qualifications

• High School Diploma or equivalent and experience equivalent to two years of full-time customer service delivery and/or clerical/office work.
• Requires a valid driver's license and Tennessee Bureau of Investigation background check.
• TN RDA license is preferred for chairside emergencies and dental front office familiarity.

Responsibilities

• Schedule and manage patient appointments
• Inform patients of visit requirements
• Collect and update client demographic information for registration purposes
• Review documentation to determine eligibility for federal and state programs
• Input data into health department management information systems
• Interact with multiple computer software systems to input/receive information
• Process the cash drawer and balance to ensure fiscal responsibility
• Inform clients of their rights and responsibilities for participation in programs
• Obtain prior authorization from insurers as needed
• Compile forms for services requested to ensure efficient clinic flow
• Scan and index records into the electronic dental record
• Maintain a positive, cooperative work environment

Skills

Customer service

Clerical work

Data entry

Teamwork

Communication

Education

High School Diploma

TN RDA license

Tools

Health Department MIS

Job description

Department: TN DOH

Position: Public Health Office Assistant

Location: 90 Yum Yum Road Somerville, Tennessee 38068

Duration: 12+ Months (Onsite)

Shift: 8:00 AM to 4:30 PM

Job Overview

The Division of Community Health Services (CHS) is seeking a Dental Public Health Office Assistant. CHS provides public health, primary care, and dental services in local health departments throughout the state. The Dental Public Health Office Assistant performs clerical tasks in the health department dental clinic(s). These tasks include patient registration, scheduling, patient check-in and check-out, patient reminder and follow-up calls, referral coordination and other duties as assigned. Applicants should be customer focused, self-motivated, team oriented, and willing to travel as needed, throughout the region.

Key Responsibilities

• Schedule and manage patient appointments
• Inform patients of any visit requirements
• Collect and update client demographic information for registration purposes
• Review documentation to determine eligibility for federal and state programs
• Input data into the health department management information systems
• Interact with multiple computer software systems to input/receive information
• Process the cash drawer and balance to ensure fiscal responsibility
• Inform clients of their rights and responsibilities for participation in programs
• Obtain prior authorization per guidance, before releasing medical information
• Assist in obtaining prior authorization from insurers through the gathering and submission of documentation before services are rendered, as applicable
• Compile appropriate forms for services requested to ensure efficient clinic flow
• Scanning and Indexing records into the electronic dental record
• Maintain a positive, constructive, and cooperative work environment

Minimum Education And Experience Requirements

High School Diploma or equivalent and experience equivalent to two years of full-time customer service delivery and/or clerical/office work. This position requires a current driver's license and Tennessee Bureau of Investigation background check.

Substitution of Education for Experience: Course work credit received from an accredited college or university may substitute for the required experience on a year-for-year basis to a maximum of two years (e.g., 45 quarter hours may substitute for one year of the required experience).

Preferred Qualifications

Prefer candidate to have active TN RDA license to allow for assisting chairside during emergencies or staffing shortages, in addition to possessing dental front office experience including understanding of dental terminology for accurate scheduling and insurance coding.

Details

• This is a contract position with the State that is funded through FY2031.
• Position is full-time, M-F 8:00-4:30 PM