Public Health Office Assistant

Spectraforce Technologies, Inc.; Lebanon (TN); On-site; USD 32,000 - 40,000; Full time

Job summary

Spectraforce Technologies, Inc. seeks a Dental Public Health Office Assistant in Lebanon, Tennessee. The role performs clerical tasks in the health department dental clinic, including patient registration, scheduling, check-in/check-out, and referral coordination.

Travel within the region may be required. Minimum qualifications include a High School Diploma or equivalent and two years of full-time customer service/clerical experience, plus a valid driver's license and a TN background check.

Qualifications

• High School Diploma or equivalent and two years of full‑time customer service and/or clerical/office work.
• Current driver's license and Tennessee Bureau of Investigation background check required.
• Preferred TN RDA license to assist chairside during emergencies or staffing shortages.

Responsibilities

• Schedule and manage patient appointments.
• Inform patients of visit requirements and collect demographic information.
• Review documentation to determine eligibility for federal/state programs.
• Input data into health department management information systems.
• Balance cash drawer and maintain fiscal responsibility.
• Assist in obtaining prior authorization from insurers and gather documentation.
• Prepare forms for requested services and support clinic workflow.
• Scan and index records into the electronic dental record.

Skills

Customer service

Clerical work

Data entry

Communication

Teamwork

Education

High School Diploma or equivalent

Experience in customer service/clerical work

Tools

Health department MIS systems

Job description

Title - Public Health Office Assistant

Duration - 12 months

Shift - 8am - 5 pm (Mon - Fri)

Location - Lebanon, Tennessee 37087

JOB OVERVIEW:

The Division of Community Health Services (CHS) is seeking a Dental Public Health Office Assistant. CHS provides public health, primary care, and dental services in local health departments throughout the state. The Dental Public Health Office Assistant performs clerical tasks in the health department dental clinic(s). These tasks include patient registration, scheduling, patient check-in and check-out, patient reminder and follow-up calls, referral coordination and other duties as assigned. Applicants should be customer-focused, self-motivated, team-oriented, and willing to travel as needed, throughout the region.

KEY RESPONSIBILITIES:

• Schedule and manage patient appointments
• Inform patients of any visit requirements
• Collect and update client demographic information for registration purposes
• Review documentation to determine eligibility for federal and state programs
• Input data into the health department management information systems
• Interact with multiple computer software systems to input/receive information
• Process the cash drawer and balance to ensure fiscal responsibility
• Inform clients of their rights and responsibilities for participation in programs
• Obtain prior authorization per guidance, before releasing medical information
• Assist in obtaining prior authorization from insurers through the gathering and submission of documentation before services are rendered, as applicable
• Compile appropriate forms for services requested to ensure efficient clinic flow
• Scanning and Indexing records into the electronic dental record
• Maintain a positive, constructive, and cooperative work environment

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:

High School Diploma or equivalent and experience equivalent to two years of full-time customer service delivery and/or clerical/office work. This position requires a current driver's license and Tennessee Bureau of Investigation background check.

Substitution of Education for Experience: Course work credit received from an accredited college or university may substitute for the required experience on a year-for-year basis to a maximum of two years (e.g., 45 quarter hours may substitute for one year of the required experience).

PREFERRED QUALIFICATIONS:

Prefer candidate to have active TN RDA license to allow for assisting chairside during emergencies or staffing shortages, in addition to possessing dental front office experience including understanding of dental terminology for accurate scheduling and insurance coding.

DETAILS:

• This is a contract position with the State that is funded through FY2031.
• Position is full-time, M-F 8:00-4:30 PM