Office Assistant

Telnet, Inc.; Lebanon (TN); On-site; USD 21,000 - 30,000; Part time

Job summary

Telnet, Inc. in Tennessee seeks a Public Health Office Assistant for a 7-month term to support patient scheduling, data entry, and program eligibility reviews within a government health department.

The role involves collecting demographic data, coordinating with multiple software systems, and ensuring efficient clinic flow while maintaining compliance and a positive work environment.

Qualifications

• High school diploma or equivalent with two years' full-time customer service/clerical experience.
• Must have a valid driver’s license and pass a Tennessee background check.

Responsibilities

• Schedule and manage patient appointments.
• Inform patients of visit requirements.
• Collect and update client demographic information for registration purposes.
• Review documentation to determine eligibility for federal and state programs.
• Input data into the health department management information systems.
• Interact with multiple computer software systems to input/receive information.
• Process the cash drawer and balance to ensure fiscal responsibility.
• Inform clients of their rights and responsibilities for participation in programs.
• Obtain prior authorization per guidance before releasing medical information.
• Assist in obtaining prior authorization from insurers through documentation submission before services.
• Compile appropriate forms for services requested to ensure efficient clinic flow.
• Scanning and indexing records into the electronic dental record.
• Maintain a positive, constructive, and cooperative work environment.

Skills

Customer service

Clerical work

Data entry

Communication skills

Education

High School Diploma

Job description

Job title: Public Health Office Assistant

Duration: 7 Months

Description:

KEY RESPONSIBILITIES:

• Schedule and manage patient appointments
• Inform patients of any visit requirements
• Collect and update client demographic information for registration purposes
• Review documentation to determine eligibility for federal and state programs
• Input data into the health department management information systems
• Interact with multiple computer software systems to input/receive information
• Process the cash drawer and balance to ensure fiscal responsibility
• Inform clients of their rights and responsibilities for participation in programs
• Obtain prior authorization per guidance, before releasing medical information
• Assist in obtaining prior authorization from insurers through the gathering and submission of documentation before services are rendered, as applicable
• Compile appropriate forms for services requested to ensure efficient clinic flow
• Scanning and Indexing records into the electronic dental record
• Maintain a positive, constructive, and cooperative work environment

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:

High School Diploma or equivalent and experience equivalent to two years of full-time customer service delivery and/or clerical/office work. This position requires a current driver’s license and Tennessee Bureau of Investigation background check.

Substitution of Education for Experience: Course work credit received from an accredited college or university may substitute for the required experience on a year-for-year basis to a maximum of two years (e.g., 45 quarter hours may substitute for one year of the required experience).

PREFERRED QUALIFICATIONS:

Prefer candidate to have active TN RDA license to allow for assisting chairside during emergencies or staffing shortages, in addition to possessing dental front office experience including understanding of dental terminology for accurate scheduling and insurance coding.